Customer Service Specialist

Customer Service RepresentativeJob Description Required Education: High school diploma or equivalent Required Qualifications: Experience in a data entry and customer service/call center environment Ability to handle customer interactions daily via phone and/or in person Strong interpersonal and exceptional problem-solving skills Ability to work effectively as part of a team Excellent computer skills Must pass a post-offer background check and drug test Must be a local resident; relocation assistance is not offered Preferred Qualifications: Customer service, call center, or related experience within the foodservice industry Recent experience working in a fast-paced call center environment Previous experience using Cisco phone systems or multi-line phone systems Job Summary: The Customer Service Representative will professionally respond to customer inquiries and requests through phone and email in a fast-paced environment. The role involves handling a high volume of inbound calls using a multi-line phone system, supporting order-related requests, and providing excellent customer service. Candidates should have previous customer service experience in a call center or office environment, strong computer skills, and the ability to resolve customer concerns efficiently. Key Responsibilities: Handle customer requests through various communication channels and technologies, including orders, substitutions, and pickup and return credits Provide customer support for special requests Assist various departments within the Distribution Center as needed Perform additional projects and duties as assigned