Senior Program Manager

Senior Program Manager

Rapiscan Systems, Inc. designs, manufactures and markets security and inspection systems worldwide. Our products range from hand held metal detectors to Real Time Tomography used to inspect baggage, cargo, people, vehicles and other objects for people, weapons, explosives, drugs, money, and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as, airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

We are looking for a Senior Program Manager that'll serve as the primary customer interface and leads the successful execution of complex programs and contracts, ensuring all deliverables meet customer, contractual, and regulatory requirements. You will be supporting the 2028 Summer Olympics!

This role drives cross-functional, geographically dispersed teams to deliver on commitments while proactively managing risks, scope changes, and performance to achieve customer satisfaction. Through strong communication, financial oversight, and relationship management, the Senior Program Manager ensures on-time delivery, business performance, and long-term customer partnerships. This is an exciting opportunity!

Responsibilities

• Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.
• Drives day to day team activities to meet program milestones/deliverables and track progress.
• Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
• Execute internal and external programs in accordance with business and corporate objectives and customer statement of work.
• Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle
• Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel.
• Develop project work break down structures (WBS), delivery team structure, projects plans, scheduling, cost structures, with clearly defined and communicated projects goals and key success factors.
• Ensure that a Project file is created and maintained to establish and record key information and events relating to individual projects.
• Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required.
• Monitor and control progress of the project through various stages, from Sales to Engineering, into Manufacturing and through Installation and Commissioning via effective work package management.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Identify and manage project dependencies and critical path.
• Implement and manage Project Management, Risk & Opportunity, Lessons Learned and Earned Value Management System processes and repositories in compliance with global company standards Manage project risks and issues, escalating to management and customer wherever necessary.
• Exercise judgment and delegated authority for planning, directing, coordinating and executing complex project/programs.
• Track and report project performance (milestones & budget adherence).
• Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
• Liaise with program stakeholders with keen ability to adjust communication depending on audience.
• Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities.
• Build, develop, and grow business relationships vital to the success of the program.
• Conduct program postmortems and formulate recommendations for continued improvement.
• Willingness to commute to and frequently work at customer offices and work sites required.
• Ability to maintain a passport with the ability to travel out of state within the US and internationally up to 25%.
• Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Bachelor's Degree, preferably in Business Administration, Accounting, or a technical field required.
• Program Management Professional (PMP) Certification required.
• A minimum of twelve (12) years of related government program management experience in leading customer programs/projects on high technology equipment and/or service contracts.
• Successful past performance with City of Los Angeles / Los Angeles County on a complex construction or high technology capital equipment deployment is required.
• Must be capable of obtaining a TSA security clearance.
• Experience in leading programs on DHS TSA programs is desirable.
• Experience working in the aviation industry and with Non-TSA DHS programs or DOD programs is a plus.
• Knowledge of the TSA Transport Security Equipment Qualification Process, and experience assembling and managing Qualification Data Packages a plus.
• Knowledge of or experience with airport security, baggage handling systems and x-ray baggage scanners is a plus.
• Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.
• Must be able to prioritize multiple tasks with competing priorities.
• Strong customer relationship skills and customer focus are required, including ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.
• Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types.
• Demonstrated strong team building and collaboration abilities with effective leadership for this level of responsibility.
• Excellent and effective communication, presentation, and analytical and problem-solving skills.
• Thorough knowledge of all appropriate ethical standards.
• Advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, databases, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook.
• Experience working with an R&D and/or a Product Manufacturing Company.
• Local travel up to 80%.