Service Desk Technician
Y&L Consulting, Inc.
Job Description Job Title: Service Desk Technician Duration: 6-12 months contract 2-3 years of experience in a service desk/help desk role Experience troubleshooting issues Must be flexible with shift schedule Experience in the information technology field supporting inbound customer requests (password resets, account troubleshooting, etc.) Previous experience utilizing ticketing systems Proficiency with Windows and Mac laptops and desktops Familiarity with Active Directory and Microsoft Outlook/Exchange environments Capable of connecting printers, scanners, and copiers Strong written and verbal communication skills, able to relay technical ideas to a business audience Ability to maintain composure, tact, and effectiveness under stressful conditions Desirable Qualifications Associate’s Degree A+ Certification Previous experience in a retail organization working with POS hardware/software Experience working with networking equipment (routers, switches, and hubs) All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Y&L Consulting, Inc.
Vacancy posted 6 days ago
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