System Support Technician

Job Description

Job Description

JOIN Soarion Credit Union in 2026!!

We take care of our people: Joining Soarion Credit Union is the career move to make in 2026! Soarion Credit Union offers FREE Health and Dental Coverage for you as an employee, as well as a GENEROUS  Paid Time Off (PTO) bank for rest and relaxation away from work! We also offer all paid days off for Federal holidays!

Role:

The Systems Support Technician performs hands-on deployment, configuration, and day-to-day administration of the Credit Union's Microsoft technology platforms, including Microsoft 365, Microsoft Entra ID, endpoint management, Active Directory, Group Policy, and Windows workstation systems. This position executes technical and security-related system changes as assigned, coordinates and directs change and deployment work performed by the Credit Union's managed service provider, and performs quality assurance on completed work to confirm that changes were implemented accurately and completely. The role also serves as the internal escalation resource for complex desktop, application, access, and device issues that cannot be resolved by the Help Desk Technician.

This position is an execution role. Security control requirements are defined by Information Security, and technology priorities are set by management. Both are assigned, sequenced, and supervised through the IT Operations and Service Delivery Manager, to whom this position reports and escalates.

Work Location:

This is a onsite position based at our headquarters, located at 750 E Mulberry Ave.

What you will be doing:

• Hands-on experience administering Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and user licensing.
• Experience supporting Microsoft Entra ID (Azure AD) and/or Active Directory environments.
• Working knowledge of endpoint management, software deployment, patch management, and device compliance monitoring.
• Experience creating, deploying, and troubleshooting Group Policy Objects (GPOs) and endpoint configuration policies.
• Strong knowledge of Windows operating systems, workstation configuration, and endpoint security best practices.
• Experience providing Tier 2 technical support and troubleshooting complex hardware, software, and access-related issues.
• Ability to maintain accurate technical documentation and follow established change management procedures.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and maintain confidentiality in a regulated environment.

What you'll bring along :

• Two to four years of experience in desktop support, systems support, Microsoft 365 administration, endpoint administration, or a similar technical role is required.
• Hands-on experience administering or supporting Microsoft 365, Active Directory or Microsoft Entra ID, Windows endpoints, and endpoint management tools required.
• Associate degree in Information Technology, Computer Information Systems, Cybersecurity, or a related field is preferred. Equivalent technical training, certifications, or relevant work experience may be considered in lieu of formal education.
• Experience working with Group Policy, software deployment, patch management, device compliance, and technical documentation preferred.
• Experience working in a regulated or financial services environment, or in an environment supported by a managed service provider, preferred.
• Relevant certifications such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft Certified: Azure Fundamentals (AZ-900), CompTIA Network+, or CompTIA Security+ are a plus.

We are Committed to Equal Opportunity. 

Soarion Credit Union believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for the positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment.

Soarion Credit Union is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our Human Resources team at View email address on us.fitly.work.