NOC Analyst

Company Overview DAT Freight & Analytics is a next‑generation SaaS technology company that has been at the leading edge of freight and logistics innovation for nearly five decades. Founded in 1978, DAT operates the largest freight marketplace in North America, processing over 250 million load posts annually and maintaining one of the world’s largest repositories of freight market transaction data. Position Summary DAT is looking for a NOC Engineer I to join our platform team. The NOC team ensures our platform runs smoothly 24/7, coordinates teams when incidents occur, and reports platform health and performance to the business. This position reports directly to the SRE/NOC Manager and will work hybrid in Seattle, Washington; Denver, Colorado; or Tigard, Oregon. Candidate Profile We are seeking a skilled and experienced NOC Engineer I who will maintain the stability and performance of our infrastructure, respond to incidents, and produce clear, data‑driven reports. The ideal candidate is outgoing, comfortable leading during incident response, and adept at communicating with both technical and non‑technical stakeholders. What You’ll Do Oversee the daily operations of the Network Operations Center with teams in the US and India. Monitor performance and system health to meet uptime and reliability metrics. Develop, implement, and continually improve NOC processes and procedures. Collaborate with other departments to triage technical issues. Ensure all incidents are logged, tracked, and resolved in a timely manner; lead root cause analysis and follow‑up fixes. Provide regular reports on system performance and incidents, turning data into actionable plans. Build and maintain business metrics databases and dashboards for health and performance reporting. Participate in an on‑call rotation as needed. Skills and Experience You’ll Bring 1-3+ years of experience in network operations, project management, and business analytics. Strong knowledge of cloud infrastructure and networking with AWS, Google Cloud, or Azure. Experience with platform observability tools such as Datadog or New Relic. Experience with Incident Management tools such as Rootly, PagerDuty, or Opsgenie. Experience with business analytics tools such as AWS QuickSight, Looker, or Tableau. Excellent problem‑solving and troubleshooting skills. Excellent verbal and written communication skills, able to engage both technical and non‑technical audiences. Ability to work under pressure and manage multiple priorities. Extras We’d Love to See Experience with software development or scripting languages such as Python to automate systems. Familiarity with ITIL or other service management frameworks. Work Schedule Full‑time position with potential on‑call duties. Benefits Medical, Dental, Vision, Life, and AD&D insurance Parental Leave Flexible Vacation Time (FVT) and an additional 10 holidays of paid time off per calendar year 401(k) matching (immediately vested) Employee Stock Purchase Plan Short‑ and Long‑term disability and sick leave Flexible Spending Accounts and Health Savings Accounts Employee Assistance Program Employee Referral, Internal Recognition, and Wellness programs Free TriMet transit pass (Beaverton Office) Competitive salary and benefits package Collaborative and supportive team culture Opportunity to make a real difference in the trucking industry Employee Resource Groups This position is not eligible for visa sponsorship For Washington‑based candidates, in compliance with the Washington State Pay Transparency Law, the salary range for this role is $69,000.00 - $96,000.00 plus target bonus. DAT considers factors such as scope and responsibilities of the position, candidate’s work experience, education and training, core skills, internal equity, and market and business elements when extending an offer. DAT embraces the value of a diverse workforce, believing it is a core strength that we encourage at every level of our organization. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities. #J-18808-Ljbffr