Senior IT Analyst

Senior IT Analyst

The Senior IT Analyst provides advanced technical leadership for the secure, reliable, integrated, and cost-effective operation of Prosper Portland's enterprise technology environment. The position serves as a senior systems administrator, solutions analyst, and technical subject matter expert for critical enterprise applications, Microsoft cloud and hybrid infrastructure, identity and access services, networks, endpoints, data integrations, and related technology platforms.

Working in close partnership with the Business Operations Manager, agency leaders, department managers, system owners, users, vendors, and City of Portland technology partners, the position evaluates business needs, designs and implements technical solutions, resolves complex service disruptions, strengthens cybersecurity and operational resilience, and provides practical recommendations regarding architecture, risk, lifecycle planning, service quality, and technology investments.

The Senior IT Analyst administers Tier 1 and Tier 2 enterprise systems and leads complex technical work from analysis and design through implementation, support, optimization, and retirement. The position applies disciplined practices for access control, configuration and change management, monitoring, automation, incident response, backup and recovery, documentation, vendor oversight, and continuous improvement while translating technical issues into clear information for technical and nontechnical audiences.

Functions and responsibilities include enterprise systems administration and technical leadership, cloud and hybrid infrastructure engineering, identity and access management, network and connectivity services, endpoint and device management, cybersecurity operations and risk reduction, vulnerability, patch, and secure configuration management, monitoring, logging, and performance management, incident, problem, and major outage management, backup, recovery, and technology continuity, enterprise application and SaaS administration, systems integration, APIs, and automation, systems and business analysis, solution architecture and technology standards, change, release, and configuration management, IT service management and service quality, project and implementation leadership, testing and quality assurance, vendor, contract, and procurement management, technology asset, license, and lifecycle management, data governance, privacy, and records support, digital accessibility and inclusive technology, documentation and knowledge management, training and technical assistance, audit, compliance, and special project support.