Lead Digital Product Manager - Workplace Tech IM, Voice, and Video

Senior Lead Digital Product Manager

If you're already a trusted product leader, the most interesting opportunities often aren't the ones you're actively searching for. Within Wells Fargo, the Workplace Technology organization is redefining how modern collaboration and communication platforms enable productivity at enterprise scale. We're looking for a Senior Lead Digital Product Manager to step into a highly visible role as the Workplace Communications & Collaboration Product Lead, shaping how tens of thousands of employees connect, communicate, and get work done every day.

This is a rare opportunity to operate as the single, accountable product voice for enterprise communications and productivity experiences—spanning Voice, Instant Messaging, Video, and M365 collaboration tools (including Teams and adjacent productivity platforms). You will partner directly with senior technology and business leaders to translate workforce needs into clear product strategy, disciplined investment decisions, and cohesive, intuitive user experiences.

You won't just influence a roadmap—you'll own the "why" and the "what" across a broad portfolio that includes enterprise voice services, unified communications, messaging and meeting platforms, M365 productivity tools, regulated communications capabilities, and emerging AI-enabled collaboration experiences. You'll ensure these platforms are not only technically sound, but adopted, valued, and continuously evolving to meet the needs of a dynamic workforce.

The work sits at the intersection of employee experience, enterprise productivity, and technology strategy. You'll serve as a trusted advisor to leadership, ensuring investments in collaboration and communication technologies are aligned to business priorities, secure and compliant by design, resilient at scale, and measurable in terms of productivity and experience outcomes.

Success in this role isn't just delivery—it's driving clarity, alignment, adoption, and measurable value across a complex ecosystem of platforms and stakeholders. You will collaborate closely across engineering, operations, security, risk, compliance, and support teams to deliver seamless and scalable communication experiences.

If you're energized by influencing at scale, shaping the future of work, and driving meaningful improvements in how employees communicate and collaborate, this role offers the kind of scope, visibility, and impact that doesn't come around often—especially for leaders who are already excelling in their current roles.

In this role, you will:

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact
• Act as key participant in large-scale planning
• Review and analyze complex digital strategy for product/functionality/experience area
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Lead a broad team of digital professionals to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals
• Potentially lead projects, teams or serve as a peer mentor

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Microsoft Teams & Voice platform expertise – Strong experience with Microsoft Teams, including meetings, conferencing, Teams Phone, and integration with enterprise voice solutions
• Voice, IP Telephony & Trader Voice experience (5+ years) – Experience managing or designing Voice/Conferencing solutions, IP Telephony, and Trader Voice systems in complex, high‑availability environments
• Microsoft 365 & collaboration integration knowledge – Deep understanding of how Teams integrates with SharePoint, OneDrive, Outlook/Exchange, Planner, Loop, and OneNote
• Security, identity, and compliance awareness – Working knowledge of Entra ID (Azure AD), voice security controls, guest access, information protection, retention, and regulatory requirements impacting communications platforms
• Trader Voice, IP Telephony & Voice engineering experience (5+ years) – 5+ years designing and managing Trader Voice systems, IP Telephony, and Voice/Conferencing solutions supporting low‑latency, high‑availability, and mission‑critical trading operations
• Capital markets collaboration & workflow understanding – Strong knowledge of how voice, chat, and collaboration tools support trading, sales, research, and operations workflows, including multi‑line communications and escalation scenarios

Job Expectations and Core Values:

• Be Humble: You're smart yet always interested in learning from others.
• Work Transparently: You always deal in an honest, direct, and transparent way.
• Take Ownership: You embrace responsibility and find joy in having the answers.
• Learn More: You regularly self-educate and improve your skill set.
• Show Gratitude: You show appreciation and respect to those you work with.

Hybrid Work Schedule with 3 days a week in office

There is no Visa Sponsorship available for this role

Posting End Date: 18 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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