Clerk IV

Clerk IV

The Metro Boston Mental Health Units at the Lemuel Shattuck Hospital is seeking a dynamic candidate who will provide clerical support services to an inpatient psychiatric unit. The unit clerk works under the direction of the Nurse Manager to assist in the provision of optimal patient care and a safe, organized and harmonious unit environment. The Unit Clerk is responsible for organizing and maintaining the clerical aspects of an assigned hospital unit(s).

Duties and responsibilities include providing clerical support for all MBMHU staff on the assigned unit(s), maintaining patient medical records, organizing and maintaining a calendar/log that tracks dates for Court, Legal Status, Physical Exams, TB testing, Clinic appointments, and more. The Unit Clerk assists with preparing records for discharge, routing medical record to the Medical Records Department, gathering and preparing necessary records/diagnostic images, etc. as requested to accompany patients to external medical appointments, and assists with new admissions by preparing admission packets, printing patient labels, wristbands and face sheets.

The Unit Clerk interacts appropriately with patients on the unit, referring patient concerns and questions to clinical staff in an accurate and timely manner, assisting patients with telephone calls and personal items when nursing staff is not available. They answer telephones, as available, and forward informational requests to appropriate staff members. The Unit Clerk distributes incoming and outgoing mail, assures that incoming memoranda, packages, etc. are distributed to appropriate individuals within the assigned unit, and assures that outgoing mail is placed in designated area in the Administration office.

The Unit Clerk completes logs and routes Repair Requisitions to appropriate areas and follows up on the completion of these repair requests, maintains log of completed and pending work orders, keeps an updated list of patient room numbers and forwards room changes to Admission/Discharge Coordinator on a daily basis, keeps admitting updated on unit/room changes and other patient information as needed, maintains adequate stock of unit supplies by ordering and storing supplies in order to ensure that resources are available when needed, operates and maintains office equipment in area and calls for service as needed to ensure proper functioning, types and photocopies minutes of unit meetings and other items as requested, including: Unit Leadership Team minutes, Master Treatment Plans, letters, unit-based forms.

The Unit Clerk updates assignment sheets, safety check sheets and patient sign in/out sheets and makes sure they are available for all three shifts. They attend unit and department staff meetings as requested, and training as needed. Provides assistance with payroll completion, clerical support for the Nursing Department and processing of designated personnel actions. Performs other related duties as required.

Required qualifications include the capacity to use a personal computer and type 40 words per minute, ability to communicate effectively in written expression and the proper format and procedure for assembling items of information, power to understand and apply laws, rules, policies and procedures governing assigned unit activities, ability to follow oral and written instructions and communicate effectively, ability to file material in accordance with the standard filing procedures and the need of the work unit, capability to establish and maintain harmonious working relationships with others, understanding and willingness to learn new skills and duties.

Preferred qualifications include experience working in a hospital setting and/or with medical records, given the population served, bilingual or multilingual fluency, experience working in a medical record management system.