Customer Success Manager

Customer Success ManagerFull-Time | Hybrid Department: Customer Experience Reports To: Head of Customer ExperienceKey ResponsibilitiesOwn a portfolio of accounts from onboarding through renewalGuide new customers through setup and drive fast time-to-valueUse AI tools to monitor customer health and flag risk earlyTrack renewal dates and account health, and act on both proactivelySpot expansion opportunities and hand qualified leads to SalesLog and escalate product feedback to Product and EngineeringBuild trusted relationships with shop owners and production managersRequired Qualifications2+ years in customer success, account management, or implementation, ideally in B2B SaaSComfortable using AI tools (Claude, ChatGPT, or similar) as part of your daily workflowStrong written and verbal communicationOrganized and self-directed; able to manage a full portfolio without close supervisionComfortable in a small company where priorities shift and everyone wears multiple hatsPreferred QualificationsExperience with manufacturing, woodworking, millwork, or a similar trade industryFamiliarity with ERP, MRP, or production management softwareExperience with CRM or CS platforms (HubSpot or similar)Prior experience building or improving a CS processSuccess Milestones30 Days You've met your full portfolio, sat in on live onboardings, and understand where the current process breaks down.90 Days You're running your own onboardings and check-ins, using at least one AI-assisted workflow day to day, and have flagged your first at-risk account before it became a problem.6 Months Your portfolio's time-to-value and adoption numbers are trending up, and you've contributed an improvement to the onboarding playbook or health scoring.12 Months You're a trusted point of contact for your accounts and a go-to voice on customer success at Allmoxy.Why Join AllmoxyAI-first is the default here, including from the CEOA product customers genuinely love, in an industry still underserved by softwareA small, capable team that moves fast and trusts each otherReal ownership over your portfolio and a direct line to product and leadershipCompensation & BenefitsBase salary: $45,000 $85,000 annually, depending on experienceHealth, dental, and vision insuranceFlexible remote / hybrid work arrangementPTO plus company holidaysAllmoxy is an equal opportunity employer. recblid 7sn0g6ramu87tuefq0a2sgd07skrzz Allmoxy