HOST/HOSTESS
West Texas Chophouse
Host (ess)
Greets, engages and seats all Guests in a warm and friendly manner, making a WOW first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food.
Maintains regular and consistent attendance and punctuality.
Principal Responsibilities:
- Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.). Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings.
- Manages the Wait List as needed, quoting accurate times.
- Provides assistance to servers.
- Maintains clean and organized work and entry areas, including windows, floors.
- Checks the overall cleanliness of the restrooms every 30 minutes.
- Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.
Qualifications
- High School graduate or equivalent preferred
- Previous host/hostess experience preferred
Skills/Competencies/Certifications:
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
- Reading, writing and superior communication skills required
- Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere
Physical Requirements:
Balancing - Infrequently - Pulling - Infrequently
Carrying - Daily - 25+ pounds - Pushing - Infrequently
Climbing - Infrequently - Reaching - Daily - High shelves
Crawling - Infrequently - Reach Above Shoulder - Daily - High shelves
Crouching - Daily - Low shelves - Repetitive Foot Movement - Infrequently
Depth Perception - Infrequently - Repetitive Hand Movement - Hourly - POS system/serving utensils
Fine Manipulation - Infrequently - Seeing - Hourly
Grasping - Daily - Sitting - Infrequently
Handling - Hourly - Speaking - Hourly
Hearing - Hourly - Standing - Hourly - Shifts of 8+ hours
Kneeling - Daily - Stooping - Daily
Lifting - Daily - 25+ pounds - Walking - Hourly - Shifts of 8+ hours
Mixing - Infrequently - Twist - Hourly
Frequency: hourly / daily / weekly / occasional / infrequently
Environmental Condition: Variable - Restaurant environment, freezer, ovens; Outside to take out trash
Cold/Heat: Variable - Restaurant environment, grill, freezer, ovens; Outside to take out trash
Wet/Dry: Variable - Restaurant environment
Noise/Vibrations: Variable - Restaurant environment
Hazards: Variable - Restaurant environment: knives, grill, fryer
Fumes/Dust/Odor: Variable - smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer
Condition: normal / none / extreme / variable
Other Factors: e.g. travel - Up to 15%. May deliver full service catering.
Vacancy posted 20 hours ago
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