Host/Hostess

JOB SUMMARY:

Greets, engages and seats all Guests in a warm and friendly manner, making a WOW first impression. Assists in maintaining the overall Guest flow of the restaurant. As Guests are departing, inquire about their experience, thank them for dining with us, and invite them back. To perform side duties including, but not limited to, answering the phone, bussing tables, washing dishes, expediting orders and running food.

Maintains regular and consistent attendance and punctuality.
PRINCIPAL ACCOUNTABILITIES:

• Greets, engages, and seats the Guest in a timely and controlled manner. Accommodates any special needs, (i.e., boosters, highchairs, disabilities, large parties, etc.). Opens doors for arriving and departing Guests. Consistently explains features and limited time offerings.
• Manages the Wait List as needed, quoting accurate times.
• Provides assistance to servers.
• Maintains clean and organized work and entry areas, including windows, floors.
• Checks the overall cleanliness of the restrooms every 30 minutes.
• Understands and accurately uses the P.O.S. (point of sale) system to clock-in/out, to process/input orders and complete end of shift procedures.

QUALIFICATIONS
Education:

• High School graduate or equivalent preferred

Experience:

• Previous host/ hostess experience preferred

Skills/Competencies/Certifications:

• Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in all areas of the restaurant
• Reading, writing and superior communication skills required
• Communicates with Guests demonstrating confidence, creating a friendly, relaxed atmosphere

PHYSICAL REQUIREMENTS:

Activity

Frequency *

Comments (i.e. max #. lbs, % of

Activity

Frequency *

Comments (i.e. max #. lbs, % of time)

Balancing

Infrequently

Pulling

Infrequently

Carrying

Daily

25+ pounds

Pushing

Infrequently

Climbing

Infrequently

Reaching

Daily

High shelves

Crawling

Infrequently

Reach Above Shoulder

Daily

High shelves

Crouching

Daily

Low shelves

Repetitive Foot Movement

Infrequently

JOB TITLE:

Host (ess)

JOB CODE:

Depth Perception

Infrequently

Repetitive Hand Movement

Hourly

POS system/serving utencils

Fine Manipulation

Infrequently

Seeing

Hourly

Grasping

Daily

Sitting

Infrequently

Handling

Hourly

Speaking

Hourly

Hearing

Hourly

Standing

Hourly

Shifts of 8+ hours

Kneeling

Daily

Stooping

Daily

Lifting

Daily

25+ pounds

Walking

Hourly

Shifts of 8+ hours

Mixing

Infrequently

Twist

Hourly

* Frequency : hourly / daily / weekly / occasional / infrequently

Environmental

Condition *

Comments

Inside/Outside

Variable

Restaurant environment, freezer, ovens; Outside to take out trash

Cold/Heat

Variable

Restaurant environment, grill, freezer, ovens; Outside to take out trash

Wet/Dry

Variable

Restaurant environment

Noise/Vibrations

Variable

Restaurant environment

Hazards

Variable

Restaurant environment: knives, grill, fryer

Fumes/Dust/Odor

Variable

smoke, cleaning chemicals, kitchen odors (spices, meat), grill / fryer

* Condition: normal / none / extreme / variable

Other Factors

Comments

e.g. travel

Up to 15%. May deliver full service catering.