Clinical Patient Liaison - Clarkston Medical Group

McLaren Community Primary Care Administrative/Clerical Position

Perform administrative and certain clinical duties under the direction of the Chief Nursing Officer(s).

Essential Functions and Responsibilities:

1. Authorize drug refills and provide prescription information to pharmacies
2. Assist nurses and medical assistants to ensure quality care and measures are provided to patients
3. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, letters, case histories, or medical records
4. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms, PA's, and denial appeals
5. Receive and route messages or documents, such as laboratory results, to appropriate staff or patients
6. Explain medications, diets, or providers' instructions to patients
7. Compile and record medical charts, reports, or correspondence
8. Transmit correspondence or medical records by mail, e-mail, or fax
9. Performing day-to-day administrative tasks such as scanning, scheduling, placing orders per the providers request, maintaining information files and processing paperwork, such as, sports physicals, health appraisals, FMLA, and disability forms
10. Entering, and maintaining information in written or electronic form related to patient care
11. Patient and bucket follow-up
12. Monthly completion of compliance training
13. Other duties as assigned

Required:

High School Diploma or GED

Minimum of two (2) years of medical office/hospital setting experience

Self-starter with excellent interpersonal communication and problem-solving skills

Preferred:

• Medical Assistant Certification