Retail Operations Manager

Job Description

Job Description

Warrior Creek Mercantile

Location: Sylvester, Georgia
Position: Full-Time | Saturdays Required

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About Warrior Creek Mercantile

Warrior Creek Mercantile is a unique retail destination located in the historic Miller Brothers Packing building in Sylvester, Georgia. Our marketplace brings together antiques, boutique apparel, home décor, furniture, gifts, and carefully selected merchandise in a welcoming shopping environment.

As our business continues to grow, we are seeking an experienced Retail Operations Manager to help lead our team, strengthen daily operations, and drive store performance.

About the Role

We are looking for a hands-on, experienced retail leader who understands what it takes to operate a successful retail business.

The ideal candidate is organized, proactive, confident in making decisions, and experienced in managing employees, inventory, merchandising, and sales performance.

This individual will oversee daily store operations, develop an accountable and customer-focused team, and identify opportunities to improve efficiency, profitability, and the overall shopping experience.

We are looking for someone who takes ownership, anticipates needs, solves problems, and leads by example.

Key Responsibilities

Store Operations & Leadership

• Oversee daily retail operations, ensuring the store runs efficiently and professionally.

• Establish clear priorities, delegate responsibilities, and hold employees accountable.

• Manage employee scheduling to maintain appropriate coverage while controlling labor costs.

• Participate in hiring, onboarding, training, coaching, and employee performance evaluations.

• Develop, implement, and maintain consistent operational procedures.

• Oversee opening, closing, cash handling, and store security procedures.

• Identify operational challenges and take initiative to implement practical solutions.

Sales & Business Performance

• Monitor daily and monthly sales performance against established goals.

• Analyze sales reports, product performance, and key retail metrics.

• Identify opportunities to increase sales, improve productivity, and strengthen profitability.

• Monitor staffing expenses and operational costs.

• Provide regular updates and recommendations to ownership.

Inventory & Merchandising

• Assist with merchandise planning, product selection, and purchasing decisions.

• Monitor inventory levels, product movement, and sell-through to identify purchasing and replenishment needs.

• Identify slow-moving merchandise and recommend appropriate strategies.

• Coordinate with visual merchandising staff to maintain attractive, organized, and effective product displays.

• Ensure merchandise is properly received, priced, tagged, and displayed.

• Work collaboratively with vendors to support merchandise presentation and overall store standards.

Customer Experience

• Lead by example in providing exceptional customer service.

• Coach employees on customer engagement, product knowledge, and selling techniques.

• Resolve customer concerns professionally and effectively.

• Maintain a clean, organized, safe, and welcoming shopping environment.

Qualifications

Required:

• Minimum of 2 years of retail management experience, including direct supervision of employees.

• Demonstrated experience managing store operations, employee schedules, and sales performance.

• Strong organizational, leadership, and problem-solving skills.

• Ability to prioritize responsibilities and manage multiple departments.

• Experience using point-of-sale systems, inventory reports, and basic spreadsheets.

• Strong communication skills and the ability to make sound independent decisions.

• Willingness to work hands-on alongside employees when needed.

• Availability to work Saturdays.

Preferred:

• Management experience in a successful boutique, specialty retail store , or multi-department retail environment .

• Experience with merchandise buying, inventory planning, and vendor relationships.

• Understanding of retail profitability, inventory turnover, and labor management.

• Experience developing operational procedures and improving store performance.

What Success Looks Like

• Daily store operations run smoothly without constant owner involvement.

• Employees understand their responsibilities, perform consistently, and are held accountable.

• Scheduling and labor costs are managed effectively.

• Inventory is organized, accurately maintained, and aligned with customer demand.

• Sales performance is monitored, with proactive recommendations for improvement.

• The store maintains high merchandising and customer service standards.

• Challenges are identified and resolved promptly with appropriate communication and follow-through.

Our Core Values

Warm Hospitality: Creating a welcoming and memorable experience for every customer.

Ownership & Accountability: Taking initiative, following through on commitments, and being responsible for results.

Teamwork & Respect: Leading with professionalism, supporting coworkers, and building a positive work environment.

Continuous Improvement: Looking for opportunities to strengthen our business, improve performance, and better serve our customers.

Schedule

Full-time position requiring Saturday availability.

Current store hours are Tuesday–Friday, 10:00 a.m.–6:00 p.m., and Saturday, 9:00 a.m.–5:00 p.m.

Compensation & Benefits

Compensation based on experience and qualifications. Benefits and additional employment details will be discussed during the hiring process.

How to Apply

Interested applicants should submit a resume at detailing their retail management experience, including employee supervision, store operations, and inventory management.

Join Warrior Creek Mercantile and help lead the next chapter of our growing retail business.