CTBids Quality Control Manager at Caring Transitions Lynnwood, WA

Job Description Caring Transitions of Mill Creek, Everett & Snohomish helps seniors and families make smooth and stress-free transitions from one living situation to another. We specialize in relocation, downsizing, and online auctions. We’re hiring an awesome part-time CTBids Quality Control Manager for work in Lynnwood, WA and the surrounding areas. Benefits Flexible scheduling with some work from home opportunities in this role (This is a hybrid position with some work from home opportunities and some REQUIRED work at our Lynnwood studio for shipping and operations) Working with a fun-loving team that’s passionate about helping people Hone your leadership skills Make a difference in the lives of local families Opportunity to grow in your role Have direct contact with people in your community Roles and Responsibilities Manage all CT Bids functions Ensure accuracy of auction items prior to “live” status Manages team member lotting quality and communicates as needed Create, Update and Launch Online Auctions Delegate re-lotting as needed Market Sales / All Email Campaigns through FranConnect system Manages bidder questions / concerns Takes escalation calls regarding CT Bids Close live CTBids auctions, process payments, generate invoices and schedule pickup days/times Conduct follow-up calls with buyers post auction Manage Shipping & Operations for CTBids Manages ShippingSaint order processing and reconciliation Pull, pack and fulfil active shipping orders in ShippingSaint Ensure shipping is delivered to UPS by Friday afternoon (delegates as needed) Manages all payment collection for CT Bids / AR / Unpaid bidders Maintain AnswerConnect Calls Creates Sales Reports Generates and sends team member reports Coordinate and plan employee events Follow best practices, health and safety requirements, and company guidelines. Qualifications & Skills Compassion and respect for clients and their families Strong customer service and verbal communication skills required Knowledge of cloud-based tools for time management, photo storage, et cetera. Ability to complete tasks and work in fast-paced, changing environments Willingness to work in cluttered and/or dirty environments. We provide work gloves, aprons, etc. Detail oriented, excellent prioritization and organizational skills Punctual and attentive to detail Have transportation, and smartphone access for scheduling, timekeeping and project management Age 18 years or older with valid driver’s license and reliable transportation Must undergo a pre-employment background check #J-18808-Ljbffr