Program Assistant

Program Assistant

Location: Remote

Compensation: $20.00 per hour

Company Overview

SmartStart Education is a leading provider of high-dosage tutoring and K-12 staffing solutions, committed to improving educational outcomes for students. We partner with school districts to deliver personalized tutoring programs and provide highly qualified staff that meet the needs of schools across the country.

Job Summary

We are seeking a highly organized and detail-oriented Program Assistant to provide operational and administrative support for the successful implementation of school-based tutoring programs.

The Program Assistant supports day-to-day program operations, including scheduling, attendance, payroll support, compliance, documentation, data management, and communication with internal and external stakeholders. This individual works collaboratively across departments to promote efficient operations and a positive experience for schools, tutors, and students.

The ideal candidate has strong organizational and communication skills, demonstrates a high level of accuracy, and can effectively manage multiple priorities in a fast-paced environment.

Key Responsibilities

Program Operations & Implementation

• Support the successful day-to-day implementation and operation of assigned tutoring programs.
• Coordinate scheduling, attendance, staffing coverage, and other operational activities to ensure efficient program delivery.
• Coordinate materials, resources, and logistics needed to support program implementation.
• Assist with departmental initiatives, special projects, and other duties as assigned.

Administrative & Data Support

• Maintain accurate program records, documentation, and data across multiple systems.
• Support payroll, timekeeping, compliance, and other administrative processes.
• Prepare reports, monitor program data, and assist with quality assurance efforts.
• Identify opportunities to improve processes, operational efficiency, and data accuracy.

School & Stakeholder Support

• Communicate professionally with schools, tutors, and internal teams to provide timely support and resolve routine issues.
• Maintain responsive and consistent communication with internal and external stakeholders.
• Support positive, service-oriented relationships with school partners and academic staff.
• Represent SmartStart Education with professionalism, responsiveness, and cultural competence.

Cross-Departmental Collaboration

• Collaborate across departments to promote operational effectiveness and a positive stakeholder experience.
• Communicate program updates, concerns, and operational needs to the appropriate internal team members.
• Assist with coordinating information and resources across program management, talent operations, payroll, and other departments.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong customer service and relationship-building skills.
• Effective problem-solving and critical-thinking abilities.
• Ability to learn and utilize new systems and technology.
• Proficiency with Microsoft Office and other business applications.
• Ability to work independently while collaborating effectively across teams.
• Adaptability and willingness to support evolving business needs.
• Previous administrative, operational, customer service, or educational program experience is preferred.

Benefits

• Opportunity to make a meaningful impact on students and schools.
• Collaborative, mission-driven team environment.
• Professional growth and development opportunities.
• Hands-on experience supporting educational programs and school partnerships.

SmartStart Education, LLC participates in E-Verify and is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Compensation details: 20-20 Hourly Wage

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