Vehicle Inspection Manager - Orlando

About Us ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Role and Team The Vehicle Inspection Manager is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager. Responsibilities Act as the at-auction point person for vehicle inspections Influence and lead others as a people, customer, and business manager Support financial growth by participating in financial statement review Develop strong partnerships with corporate teams to implement and ensure compliance with all company initiatives, policies, and procedures Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally Engage with customers and employees in a transparent, reliable, and positive manner Demonstrate knowledge of products and services and maximize our technology Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA). Responsible for driving operational performance of the inspection team. Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within the designated region. Directly responsible for coordinating Vehicle Inspectors to complete tasks as directed by management. Directly responsible for developing teams capable of delivering exceptional inspection services. Oversee the direct efforts to train, motivate, coach, counsel, and mentor Vehicle Inspectors, including conducting performance management activities. Perform coaching with direct reports regularly. Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources. Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees. Maintain a good flow of communication. Evaluate expenses, ensuring staffing levels consistent with workloads and expenses are legitimate business purposes and in accordance with ADESA policies and standards. Conduct interviews and hire. Develop and maintain positive working relationships with inspection stakeholders. Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership. Participate in the validation and review of training programs. Assist the Operations group in budget preparation as related to volumes and headcount. Responsible for evaluation and suggesting procedural, informational and product improvements; follow through on the development of those improvements as directed. Other duties, as assigned Skills and Attributes Strong verbal and written communication skills Leads through encouragement and coaching, navigates conflict through positive conflict resolution Sales and customer focused, with an organized and systematic approach to the work Demonstrated ability to follow-through both with internal partners and external customers Forward-thinking Detail oriented and consistent in the execution of job duties Excel in a fast-pace, high-pressure environment where speed and quality are paramount Self-motivated in order to drive the best customer experience possible Ability to demonstrate professional behavior always Qualifications High school diploma or equivalent required Inspection services/auction experience preferred Minimum 2 years of leadership/supervisory experience Excellent verbal and written communication skills Proven ability to multitask while maintaining attention to detail Confidentiality and integrity while handling sensitive information Proven ability to manage deliverables and metrics against aggressive targets and timelines Proficiency with computer systems and applications Must be 18 years of age and have a valid driver’s license that meets the requirements ADESA Benefits and Perks Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More! Other Requirements Light to Medium Physical Work Frequent – standing, watching, touching, listening, walking, talking Occasional – bending, stooping, reaching, pushing, pulling, lifting Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. Physical Working Conditions This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Ability to safely perform physical requirements of the position, including: frequently move in and out of vehicles; frequently stand, bend, twist, stoop, and squat; regularly walk 75’; regularly climb ladders and ramps of up to 10’; regularly work up to 10’ above ground; continually sit for 10 hours; regularly push, pull and lift 20 lbs, and periodically lift up to 60 lbs. Ability to work in an environment that may be cold, hot, noisy, dusty, and wet and may have fumes or odors due to vehicle maintenance. Ability to work outdoors in various weather conditions such as: rain, snow, heat, etc. Flexibility to work overtime, nights, weekends and holidays as needed. Ability to work in an office environment, with extensive use of computers, including the ability to sit for up to 4 or more hours. #J-18808-Ljbffr