Corporate Travel Agent, Online Support

Are you knowledgeable about the Corporate Travel Industry, but unsure where to turn next for your career? Do you enjoy helping people, but feel unappreciated for your efforts? Do you wish you were employed by a stable and reputable company that has been around for over 100 years? If so, then it sounds like you are ready for a change towards a rewarding future.

AAA Club Alliance is currently seeking an Corporate Travel Online Support Agent to join our Corporate Travel Division in downtown Cincinnati, OH. In this position, you will be responsible for helping and assisting callers with their on-line product questions, working the on-line ticketing queues as well as updating or modifying miscellaneous items within a company on-line site.

If you enjoy a fast paced and cutting edge work environment, while interacting with a distinguished member base, there's never been a better time to work for AAA! AAA provides a bonus program + full benefits consisting of medical, dental, vision, 401K, STD/LTD, free AAA membership and so much more! For 401K, we provide a company match contribution up to 7%, with a 2 year vesting schedule.

AAA is a company known for its stellar brand, exceptional member service, and award winning work environment. AAA Club Alliance has been recognized as a Top Workplace for 7 consecutive years in Ohio.

This is a work from home position, candidates must live within our territory in order to be considered: (• Connecticut • Delaware • Indiana • Kansas • Kentucky • Maryland • New Jersey • Ohio • Oklahoma • Pennsylvania • South Dakota • Virginia • Washington, DC • West Virginia)

Listed below are additional position details. Please review them to ensure you meet the qualifications / requirements:

DUTIES and RESPONSIBILITIES:

• Answering Calls
• Reset Passwords- First time user assistance - walk through, assistance finding flights, hotel, car, etc.
• Research when call advises lower fare found on alternate site
• Cancelling reservations
• Ticketing Queue
• Issue all on-line tickets that are not set up with auto ticketing.
• Support of auto ticketing reservations Remarks to agents
• Split tickets
• Unused tickets
• ResQCX errors (missing report info, invalid credit cards)
• Ticketless reservations
• Work the schedule changes
• Automate minor changes, continue to work "over 15 minute" changes
• Re-accommodate Misconnects
• Re-issue when necessary
• Email new flights

OTHER DUTIES AND RESPONSIBLITIES:

• Profiles
• Modify/delete as requested
• Run test to sync profiles to Sabre
• Remove duplicate profiles
• Update company sites
• Change/modify site settings
• Travel policy update
• Testing sites

ESSENTIAL SKILLS, KNOWLEDGE AND QUALIFICATIONS:

• Experience in corporate travel industry or customer service industry
• Recent experience Sabre systems (REQUIRED)
• Knowledge of managed on-line booking systems (Concur, DEEM) preferred
• Knowledge of corporate travel programs and travel terminology
• Strong customer focus and a sense of urgency
• Excellent Communications Skills
• Team Player
• Interpersonal skills - ability to develop and maintain strong relationships
• Self-starter with ability to work independently with little supervision
• Ability to manage multiple complex projects concurrently

To the qualified candidate, we offer:

AAA is a great place to work. We provide a stable working environment with challenging and exciting career opportunities. To the qualified candidate, we offer:

• A competitive starting hourly rate of $19.94 - $32.00; depending upon experience and geographical location.
• Comprehensive health benefits package
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match
• Complimentary AAA Premier level membership
• And so much more!

#LI-Remote #US #CorporateTravelJobs

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:
Customer Service