On-Site Scheduling Coordinator - Oral Surgery

Scheduling Coordinator - Oral Surgery/Dental

Oral & Facial Surgery Centers of Massachusetts | Cambridge, MA and Burlington, MA | oralsurgeryma.com

This is an in-office (not remote) position working full time Monday-Friday, based out of one primary location with occasional travel to the secondary location as needed

At Oral & Facial Surgery Centers of Massachusetts, our patients always come first. Our board-certified oral surgeons use advanced technology and cutting-edge techniques to make the experience at our office as comfortable as possible. Our warm, welcoming environment and friendly staff are here to help put our patients at ease. We are looking for a fun, hardworking, compassionate team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery or dental experience is required. We're thrilled that you're considering joining our team and we look forward to meeting you!

Position Highlights:

Join our elite oral surgery practice as a Scheduling Coordinator, a role vital in providing exceptional patient care and supporting our clinical team. You will be the first point of contact for patients, ensuring they have a seamless and welcoming experience from scheduling to check-in. Your organizational skills and friendly demeanor will help optimize patient satisfaction and ensure smooth operations within the practice.

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greet patients and visitors with a friendly demeanor and assist them as necessary.
• Answer phones promptly with a smile and schedule appointments to optimize patient satisfaction and provider time.
• Prepare daily schedules for each provider and manage patient flow to reduce wait time.
• Collect patient financial responsibility, prepare patient charts, and maintain the reception area in a neat and orderly condition.
• Maintain professional relationships with referring offices and ensure confidentiality of all information in accordance with HIPAA.
• Perform other related duties as assigned.

What We Offer:

• Health, Dental, Vision, Life Insurance
• Paid Time Off
• 401(k)
• Short/Long Term Disability
• Employee Assistance Program
• National Discount and Rewards Marketplace
• BLS/CPR Certification
• Career Path Advancement to clinical or management positions

What You Bring:

• High school diploma or equivalent required.
• One year of customer service experience required.
• Understanding of dental terminology (preferred)
• Friendly, trusted, and polished communication style
• Strong organizational skills and attention to detail
• Comfortable with administrative tasks (typing, filing, etc.)
• A team-first mindset and a passion for patient care

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, and protected veterans' status.