Clinical Operations Manager

Clinical Operations ManagerThe Clinical Operations Manager plays a vital role in supporting the effectiveness, quality, and compliance of clinical service operations across the agency. Responsibilities include providing oversight and guidance to unlicensed and licensed clinicians with clinical-related needs and workflows within the agency's electronic health record system. This position oversees all business operations related to clinical service delivery, including but not limited to clinical onboarding, training (OJT), productivity, compliance, and interdepartmental collaboration.Acting as a liaison between clinical staff and leadership, the Clinical Operations Manager ensures adherence to all organizational, state (e.g., DBHDD, DFCS), and payor regulations, while helping drive continuous improvement through data monitoring, process development, and staff support. The role works closely with other program and administrative teams—including admissions, compliance, training, billing, and utilization management—to ensure operational efficiency and overall program effectiveness.Training & OnboardingProvide On-the-Job Training (OJT) for all new clinical staff during their first 90 days, including policies and procedures.Coordinate and assist with onboarding tasks including system access, NPI setup, CAQH profile creation, and insurance credentialing in collaboration with HR, Training, and Billing teams.Follow up to monitor and ensure completion of all required training in DBHDD Relias, CHRIS180 Relias, and Docebo for clinical staff on an ongoing basis.Provide ongoing staff training and professional development as needed. Maintain organized systems for tracking staff performance and providing feedback.Collaborate with Clinical Program Managers, Directors and the VP of CBMH regarding staff performance concerns, role fit, or termination decisions when necessary.Documentation & ComplianceMonitor staff documentation practices and compliance with timelines (e.g., 72 hours for assessments, 48 hours for notes).Provide peer chart audits, Caseload Compliance Tracker guidance, and training on compliance-related procedures in coordination with the compliance department.Run and analyze operational reports including:Not Billed Report: Identify billing issues and collaborate with Billing and staff to resolve errors.Failed Events/Activities Report: Monitor for documentation delays and address barriers.Cancellations: Identify trends and support staff with scheduling issues.Clients Not Seen in 30 Days: Ensure timely engagement and service delivery.Treatment Plans Not Signed: Track completion and provide support.Discharged Clients: Verify benefit end-dating and documentation closure.System & Process ManagementEnsure clinical staff profiles are correctly configured in myEvolv (e.g., credentials, facilities, telehealth access).Train staff on the use and navigation of key systems (myEvolv, myHP, myTelehealth, etc.).Formalize and update internal clinical processes (e.g., client transfers, diagnosis updates, discharges).Work closely with internal departments (Admissions, Billing, UM, Compliance, Training) to resolve issues and align interdepartmental processes.Enhance and automate client-facing protocols to lessen barriers to service (online tools, referral forms, etc.)Provide support and guidance to directors and managers regarding system process and updates.Update the System Administrator and EHR Manager with clinical-related needs and workflows within the agency's electronic health record system.Leadership & OperationsParticipate in recurring organizational meetings (e.g., EHR meetings, Behavioral Health Team meetings, All Staff., etc.).Serve as the clinical point person for clinical staff policy updates, compliance alerts, and operational changes.Develop and implement operational improvements and support staff through changing management processes.Facilitate and co-conduct 90-day evaluations in partnership with Clinical Directors.Perform additional duties as needed to support departmental operations.Provide weekly clinical supervision to CBMH or other CHRIS 180 staff in accordance with Georgia Composite Board rules and regulations.Audit & Credentialing SupportAssist with preparing for payor and accreditation audits by coordinating client and staff charts and ensuring documentation is audit ready.In partnership with the training department, track staff training certifications, supervision logs, and uploading documentation to Relias as required in coordination with the Clinical Directors.RequirementsMaster's degree in social service/psychology/social work/counseling; preferably fully licensed to provide clinical supervision *Minimum of two (2) years of professional experience in a behavioral health, mental health, counseling, or therapeutic services setting required; community-based behavioral health experience strongly preferredAn understanding of the concepts of trauma and social determinants of healthKnowledge of Medicaid and commercial insurance regulations and requirementsSkilled in assisting and interacting with consumers in their family homes and/or community.Ability to effectively relate to consumers, parents/custodians of all social, economic, ethnic, and educational backgrounds, with firmness, fairness, and concern.Solid decision-making ability as related to the safety and well-being of consumers, families, community, and staff.Be guided by precedent and established policy and procedure in decision-making. This person will be required to analyze and react to difficult situations, often while under considerable stress and pressure,Dependability, emotional stability and physical capability. This position requires some physical functions that are essential to satisfactory performance of the outlined job responsibilities, i.e., sitting, standing, walking, driving, speaking, hearing and the ability to physically restrain (when necessary).Ability to recognize when assistance and consultation is needed.OtherThe ideal candidate will possess the following:Technical expertise that allows well informed decisions, usage of available tools and resources and training to execute job responsibilities.Accountable for work being completed accurately and in a timely manner as well as following up as needed.Experience in clinical operations management (preferred)Expertise in project managementAbility to collaborate with other staff to ensure best practices and sound decisions.Ability to communicate using appropriate tones when corresponding verbally or written (as well as proper usage of grammar and spelling)Ability to adapt and adjust to courses and be open to new ideas.Ability to manage workload by having a clear understanding of task/project and set realistic timelines and goals.Commitment to our vision and mission should be demonstrated in work.Total Rewards at CHRIS 180Hybrid work schedule based on department/program needsPaid Time Off (PTO)11 paid holidays, including company break from 12/24 - 1/1Competitive 403 (b) benefit defined contribution planHealthcare insurance options (HMO and PPO)Dental and Vision insurance optionsEmployer-paid short-term disabilityEmployer-paid basic life insurance (1x times your salary)Employee Assistance Program (EAP)Flexible Spending Account (FSA)Discounted college tuition for select colleges and universitiesScheduleThis is a full-time position and typically works Monday – Friday 8:00am – 5:00pm but requires flexibility especially in providing resources and assistance to individuals receiving resources.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, and reach with hands and arms