Executive Director of Clinical Operations

The Executive Director of Clinical Operations is a physician leadership role responsible for ensuring clinical excellence and operational execution across our correctional facilities. This individual will oversee site Medical Directors and Physicians ensuring the delivery of high-quality cost-effective and mandated patient care. The Executive Director will lead physician recruitment and retention monitor clinical performance contribute to policy development and infectious disease protocols and optimize electronic health record (EHR) utilization. The Executive Director will also maintain This position will report directly to the Senior Vice President of Clinical Operations.

About Us

FirstClass Healthcare (FCH) is a physician owned and operated Atlanta-basedhealthcare organization focused on delivering patient-centered care that specializesin treating patients with compassionate care through operational and clinicalexcellence. FCH is dedicated to providing exceptional care to a population who aremost often in their greatest time of need.

Come join our world-class team of professionals to make a difference and be partof our mission Delivering Medically-Led Quality Care to People in Jails andPrisons.

First Class Healthcare Staffing Management LLC provides equal employmentopportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race color religionage sex national origin disability status genetics protected veteran statussexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

*For Internal FCH Candidates Only

Essential Duties and Responsibilities

Provider Leadership & Management

• Leads the recruitment retention and ongoing professional development of Medical Directors and Physicians at all assigned sites.
• Conducts weekly check-in meetings with Medical Directors and Physicians to review clinical outcomes improve operational efficiency and provide real-time support.
• Develops and executes comprehensive onboarding and training programs for all new Medical Directors.
• Manages physician scheduling and oversees the accurate and timely processing of provider payroll.
• Facilitates and tracks Continuing Medical Education (CME) requirements and opportunities for the clinical team physician state licensing board certification DEA certification BLS certification and APP protocol agreements/supervisory physician status.

Clinical Operations & Oversight

• Monitors and manages site medical utilization metrics including specialty consults non-formulary medication requests off-site appointments and ER transfers ensuring care is both clinically appropriate and cost-effective.
• Tracks and optimizes physician productivity and clinical workflows.
• Collaborates with IT and clinical informatics to implement systemic changes template improvements and note optimizations within the Electronic Health Record (EHR).
• Assists in the operational and clinical launch of new correctional healthcare sites.
• Travels periodically to various facility sites to conduct in-person rounding audits and relationship-building with local staff.

Policy Compliance & Quality Assurance

• Creates manages and routinely updates clinical policies and procedures to reflect current evidence-based practices and legal standards.
• Maintains a deep understanding of current operational policies and ensures site-level adherence.
• Serves as the clinical secondary lead for company-wide infectious disease management and protocol development.
• Acts as the secondary clinical liaison with external agencies including the Department of Public Health (DPH) and accreditation bodies such as the NCCHC (National Commission on Correctional Health Care) and ACA (American Correctional Association).
• Assists with Continuous Quality Improvement (CQI) initiatives and participates in mortality and clinical reviews.
• Provides APP education oversight onboarding training and competency development across clinical operations.

Direct Patient Care & Emergency Response

• Provides immediate clinical and operational guidance to facility staff during medical or facility emergencies.
• Serves in an on-call capacity as an escalation point for complex clinical or administrative issues.
• Performs other duties as assigned to support FCHs goals objectives and values.

Knowledge Skills Abilities and Competencies

• Deep understanding of the unique clinical legal and operational nuances of providing healthcare in FirstClass Healthcare correctional facilities.
• Exceptional interpersonal skills with the ability to lead mentor and hold highly trained medical professionals accountable.
• Ability to remain calm decisive and effective during medical emergencies or facility crises.
• Strong proficiency in analyzing clinical utilization data financial reports and productivity metrics to drive systemic improvements.
• Strong working knowledge of EHR systems and the ability to champion systemic technical improvements.
• Proven ability to build consensus and work collaboratively with diverse stakeholders including custody staff nursing teams and external public health officials.
• Ability to manage multiple priorities in a fast-paced correctional healthcare environment.
• Possess strong judgment discretion flexibility and integrity.
• Strong ability to maintain confidentiality of all proprietary and/or confidential information.
• Demonstrated clinical excellence and the ability to adapt to a fast-paced challenging work environment.
• Strong attention to detail follow-up and timely completion of assigned tasks.
• Strong written and oral communication skills.
• Proven track record of staff development and training.
• Ability to manage and prioritize multiple tasks while maintaining a high level of professionalism.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Minimum Education and/or Experience Qualifications

• Medical Degree (MD or DO) from an accredited medical school
• Five (5) or more years of progressively responsible clinical practice experience as a physician with two (2) years experience in clinical leadership or medical director role.
• Two (2) years of experience in a correctional facility physician role.

Required Certifications and Licenses

• Must have be a Board-certified physician within the state(s) of operation
• Must have and maintain a current DEA registration
• Must have or attain a BLS Certification prior to the first employment day

Preferred Certification and License

• CCHP (Certified Correctional Health Professional) certification

Special Requirements: This position will be subject to a background check.

ADA Disclaimer:

In accordance with the American Disabilities Act (ADA) FirstClass Healthcare provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the position unless doing so would cause undue hardship on the company. Please contact the Human Resources department with any accommodation questions or requests in writing at .

Physical and Mental Demands This position requires the physical and mental ability to perform essential job functions including frequent standing walking sitting lifting bending pushing pushing twisting kneeling crouching grasping and repetitive motion. Must be able to seize hold grasp turn or otherwise work with your hands. Must be able to perform repetitive tasks such as typing for extended periods of time viewing a computer and reading a variety of materials. This role also occasionally requires exerting up to 50 pounds of force to lift carry push or pull objects with or without reasonable accommodation.

In this position you must be able to effectively communicate possess clinical judgment and respond to emergency or high-stress situations with or without reasonable accommodation.

This position requires sustained concentration sound clinical judgment situational awareness cognitive flexibility and adaptability and the ability to remain calm and focused while working in a correctional environment.

Work Environment
Work is performed in a correctional healthcare environment with exposure to noise communicable diseases controlled access areas and unpredictable conditions. Employees must comply with all safety security infection control and emergency response protocols. Reasonable accommodation may be provided in accordance with the ADA provided that it does not present an undue hardship on the companys operations.

Required Experience:

Director