Automotive Service BDC Representative

About Madison Honda

Madison Honda is a reputable automotive dealership committed to delivering exceptional customer service and quality vehicles. We provide comprehensive training, competitive compensation, and a professional working environment for career growth in the automotive industry.

Job Details

• Salary: $18 to $20 per hour
• Job Type: Full Time
• Location: Madison, NJ 07942

Position Summary

The Automotive Service BDC Receptionist plays a vital role by managing inbound and outbound customer calls to schedule sales and service appointments. This position requires excellent communication skills, a courteous phone manner, and the ability to follow established scripts to enhance customer satisfaction and drive appointment bookings.

Primary Responsibilities

• Answer all incoming calls according to provided scripts and schedule sales or service appointments
• Make outbound calls to customers for appointment scheduling and follow-ups
• Log customer comments and update customer information in the database
• Schedule follow-up contacts when appointments are not made
• Confirm and reschedule no-show appointments as needed
• Coordinate with Sales and Service departments to track appointment results
• Generate and send letters, postcards, and emails following predetermined timelines for customer follow-ups
• Respond to website customer requests and contact internet leads via phone and email
• Notify relevant departments when appointments are scheduled
• Assist with additional duties as assigned
• Meet or exceed monthly performance goals

Work Hours

This is a full-time position with hours aligned to business needs. Specific shift details will be provided during the hiring process.

Equal Opportunity Employer

Madison Honda is an Equal Opportunity Employer and maintains a drug-free workplace.