IT Specialist

Diode Dynamics is a manufacturer of automotive LED lighting and accessories. Located in St. Charles, Missouri, our innovative products and superior service are rapidly making us one of the leading companies in the industry. Job Description As an IT Specialist at Diode Dynamics, you will take day-to-day responsibility for supporting our IT infrastructure and resources to enable high productivity across our team. Reporting to the IT Systems Manager, you will provide responsive technical support, troubleshoot issues, maintain systems, and drive improvements in our technology environment. With a strong emphasis on clear communication, ownership of work, and proactive problem-solving, you will become a key member of our quickly-expanding team in our fast-paced, growing manufacturing environment. Key Responsibilities Provide first-line technical support to employees for hardware, software, network, and peripheral issues, ensuring timely resolution to minimize downtime and maintain productivity. Install, configure, maintain, and troubleshoot workstations, servers, printers, and other IT equipment and systems. Monitor and support network infrastructure, security measures, backups, and system performance to ensure reliability and data integrity. Collaborate with the IT Systems Manager and cross-functional teams (including Engineering, Production, and Operations) on IT projects, system upgrades, and process improvements. Manage user accounts, access permissions, software deployments, and documentation while educating team members on best practices for IT security and usage. Respond to and track support requests through ticketing systems, prioritizing issues with a focus on responsiveness and clear communication. Perform routine maintenance, updates, patches, and preventive measures to optimize IT resources and proactively address potential problems. Assist with inventory management of IT assets, vendor coordination, and implementation of new technologies to support business needs. Contribute to continuous improvement initiatives in IT processes, security compliance, and overall infrastructure efficiency. Qualifications Minimum 2-3 years of experience in IT support, help desk, or systems administration, preferably in a manufacturing or fast-paced business environment. Strong knowledge of Windows operating systems, Google Workspace, networking fundamentals, and common hardware/software troubleshooting. Experience with ERP systems, cloud services, cybersecurity best practices, and basic scripting or automation is a strong plus. Excellent verbal and written communication skills with a customer-service mindset; ability to explain technical concepts clearly to non-technical users. Self-starter with strong problem-solving, organizational, and multitasking abilities; able to take ownership of issues and see them through to resolution. Hands-on mindset and willingness to support both office and production floor environments. Automotive or manufacturing industry experience is a plus. On-site attendance required. Working hours are Monday through Friday, 8:30 am – 5pm. Competitive salary based on experience. ($60,000-$80,000 per year) 80% company-paid health, dental, and vision plans effective the 1st of the month after your start date. 100% company-paid life insurance and short-term disability plans. 401(k): Full match up to 4% salary, eligible after 90 days of employment. Onsite fitness center, open 24/7. All major holidays off and paid (9 days per year). Paid time off and parental leave. Employee profit-sharing plan: Up to 5% of salary as bonus possible, based on financial performance. #J-18808-Ljbffr