IT Technician

Description The IT Technician plays a critical role in enabling Prime Capital Financials’ technology ecosystem by delivering responsive technical support and ensuring the reliability, security, and efficiency of end-user systems. This position partners closely with associates across the firm to support day-to-day technology needs, streamline onboarding/offboarding, and maintain a high-performing IT environment that supports business growth. Key Responsibilities Deliver Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and related peripherals, ensuring minimal disruption to business operations Diagnose and resolve hardware, software, and network issues with a solutions-oriented and service-focused approach Provision, configure, and deploy end-user equipment, including laptops, monitors, phones, and accessories Administer user accounts, permissions, and access within platforms such as Microsoft 365 and Google Workspace Support employee onboarding and offboarding by coordinating system access, hardware distribution, and security requirements Provide support for VoIP and phone systems, video conferencing tools, and collaboration platforms (e.g., Zoom, Google Meet) Perform routine system maintenance, updates, and patch management to ensure stability and security Escalate complex technical issues to senior IT team members or external vendors as appropriate Maintain accurate documentation related to incidents, resolutions, procedures, and IT asset inventory Assist with foundational network support, including switches, access points, VPN connectivity, and related infrastructure Adhere to IT security standards, best practices, and firm-wide policies to safeguard systems and data Education/Experience Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 1–3 years of experience in an IT support, service desk, or technical support role Strong working knowledge of Windows and macOS operating systems Experience with Google Workspace administration Foundational understanding of networking concepts, including LAN/WAN, DNS, DHCP, and VPNs Proven troubleshooting, analytical, and problem-solving capabilities Strong communication skills with a client-service mindset and ability to support non-technical users Preferred Qualifications Experience with endpoint management and device deployment tools Familiarity with cybersecurity principles and best practices Experience supporting remote users and VPN solutions #J-18808-Ljbffr