IT Specialist

Grow with a team that leads with service and builds with purpose. At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here. We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together. Summary The primary responsibility of this position is to play a key role in providing technical support for all areas of IT. You will deploy equipment, update systems, troubleshoot problems and provide hands-on support for IT issues within our organization. Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections Duties & Responsibilities Essential Functions Resolve IT Support issues for both on-site and remote workers in a timely and professional manner. Monitor and handle incoming tickets and reassign as needed. Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration. Become a Subject Matter Expert on platform(s) that we utilize. Assist in managing user accounts and security access levels in all systems. Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues. #J-18808-Ljbffr