Director of Front Office Operations
Redd Hospitality
Job Description
Job Description
Position Overview
We are seeking an experienced and service-driven Front Office Manager to lead the front desk and guest services operations within a luxury hotel environment. This role is responsible for ensuring exceptional guest experiences from arrival to departure while maintaining the highest standards of hospitality and operational excellence.
The ideal candidate is a strong leader who thrives in a fast-paced environment, is highly visible with guests, and has a passion for delivering personalized luxury service.
Key Responsibilities
Supervisory – 40%
- Supervise and coordinate the activities of all front office staff.
- Performs human resource functions for staff, including hiring, training, scheduling, and evaluating.
- Hold team members accountable and celebrate team success.
- Ability to supervise a large department, taking full responsibility for each function.
- Able to coordinate schedules and services to meet the needs of our guests.
- Ensure department has all things needed to be successful.
- Assist guests with any needs or questions that arise during check-in and checkout.
- Requires excellent customer service and verbal and written communication skills.
- Own all guest opportunities by providing guest with reasonable solutions.
- Handles any billing questions and inquiries.
- Performs all accounting duties including posting charges, account settlements, and shift closing.
- Completes daily and weekly reports for management.
- Work closely with all departments and ensure Front Office support hotel wide.
- Develop strong relationships with outside vendors.
- Comfort being primary security contact for the hotel.
Qualifications
3–5+ years of front office leadership experience in a luxury hotel or upscale hotel.
Strong knowledge of hotel front office systems and operations
Exceptional guest service and problem-resolution skills
Ability to lead and motivate a diverse hospitality team
Strong communication and organizational skills
Ability to work flexible schedules including evenings, weekends, and holidays
Preferred Qualifications
Experience with luxury hotel brands
Multi-lingual candidates are a plus
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision benefits
Paid time off and holiday pay
Opportunities for career advancement within the hotel
Vacancy posted 1 day ago
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