Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in June 2025 and is already growing fast, with two full-time team members and one part-time team member. Before opening my own office, I worked as a team member with another State Farm agent, which gave me a clear vision of what kind of culture and work environment I wanted to build — one rooted in collaboration, integrity, and opportunity.

I graduated from LSU with a degree in finance and have always loved the outdoors. When I’m not in the office, you’ll usually find me hunting, fishing, camping, skiing, or spending time on the Gulf Coast. That same drive and enthusiasm for adventure carry over into how I lead my team — setting big goals, working hard, and celebrating our wins together.

We offer paid time off, paid holidays, birthdays off, and full licensing reimbursement. Our office culture is energetic, motivated, and goal-driven. We’re looking for a sales-focused team member who’s hungry to learn, coachable, and ready to hit the ground running with a positive, can-do attitude.

If you’re driven by results, enjoy being part of a fast-paced and supportive team, and want to grow your career in an office that values both hard work and having fun, you’ll be a great fit here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with James Brauns - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.