Insurance Customer Service Rep - Valpo/Crown Point/ Munster Offices

Allstate - Trish Geyer Agency

Job Description
Job Description
We are a growing, multi-location Allstate agency looking for a motivated, customer-focused professional to join our Valparaiso team.
We are looking for a self-starter, critical thinker, and strong communicator who takes ownership of their work and wants to grow within the insurance industry.
This is more than a transactional customer service role. Our service team builds relationships, helps clients understand their coverage, solves problems, and looks for opportunities to better protect the households we serve. The right person genuinely enjoys helping people while also being comfortable asking questions, uncovering additional needs, and identifying cross-sell opportunities.
We invest in your success with hands-on training, ongoing coaching, and opportunities for career advancement.
What We Offer
Competitive Base Salary
Bonus & Commission Opportunities
Medical Insurance
Retirement Match
Paid Time Off
Monday–Friday Schedule
Hands-On Training & Career Growth
Responsibilities
Provide exceptional customer service and take ownership of client needs from start to finish
Assist with policy changes, billing questions, cancellations, claims-related questions, inspections, and other service needs
Conduct proactive insurance reviews and help clients understand their coverage
Deepen relationships with existing clients and uncover additional insurance needs within the household
Cross-sell appropriate products and work toward individual and agency sales goals
Onboard new customers and help create a smooth transition into the agency
Complete timely follow-up and accurately document customer interactions
Support client retention through proactive communication, problem-solving, and relationship building
Requirements
Customer service experience required; insurance experience strongly preferred
Property & Casualty license preferred ; willing to license the right candidate
Highly motivated, dependable self-starter
Strong critical-thinking and problem-solving skills
Comfortable having sales conversations and identifying opportunities based on client needs
Coachable and motivated by both individual and team goals
Strong time-management and organizational skills
Excellent verbal and written communication skills
Comfortable navigating difficult customer conversations
Detail-oriented with strong follow-through
Say what you do. Do what you say. Follow-up is key!
Benefits
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Evenings Off
Career Growth Opportunities
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan

Vacancy posted a month ago

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