Call Center

Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment Assist patients with their needs while maintaining a positive and compassionate attitude Adhere to scheduled work hours and ensure a seamless experience for callers Schedule patient appointments following established protocols and procedures Discuss referrals, insurance status, and eligibility Stay updated on processes and developments to provide accurate information Use problem-solving skills and available resources to address patient inquiries Collaborate with clinical and other departments to meet appointment and treatment requirements Identify high-risk or urgent symptoms and promptly relay information to clinical staff Enter patient demographics and log call details accurately into the system Multitask while speaking on the phone and operating a computer Apply basic healthcare terminology and maintain HIPAA compliance Respond to emails and other non-phone inquiries De-escalate situations and address indicators of patient distress Perform other related duties as assigned Requirements High school graduate or equivalent required 1-2 years customer service experience highly preferred Clinical office support experience highly preferred Customer service orientation Pleasant, professional, and articulate phone voice Ability to handle multiple incoming callers/patients, tasks, and responsibilities Strong verbal and written grammar skills Accurate keyboard typing, data-entry, and mouse navigation skills Working computer knowledge of MS Windows, email, online/electronic forms, and websites Basic knowledge of math and alphabetical or numerical filing may be required Patient scheduling experience Punctual attendance with minimal absenteeism Knowledge of medical terminology and/or insurance terminology preferred Bilingual English/Spanish strongly preferred, with ability to read, write, interpret, and disseminate information in both languages Ability to maintain HIPAA compliance Core Competencies Demonstrates strong customer service skills in a call-center environment, effectively managing patient inquiries and appointments while maintaining HIPAA compliance. Proficient in using healthcare terminology and collaborating with clinical staff to ensure a seamless patient experience. Highest-signal resume keywords Customer Service Experience Patient Scheduling HIPAA Compliance Bilingual English/Spanish Data Entry Skills ATS Optimization Keywords Hard Skills Patient Scheduling Data Entry Medical Terminology Insurance Terminology Keyboard Typing Multitasking Basic Math Skills Alphabetical Filing Computer Navigation Online Forms Soft Skills Compassionate Attitude Verbal Communication Written Communication Problem-Solving De-Escalation Skills Industry Keywords Call-Center Environment Patient Inquiries Clinical Office Support High-Risk Symptoms Appointment Requirements Tools & Technologies MS Windows Email Electronic Forms Websites #J-18808-Ljbffr Jobtailor