CNA Client Care Coordinator

Assured Care at Home - a member of Assured Healthcare Staffing, is looking for a CNA Client Care Coordinator to join our nursing department. This hybrid role blends hands-on caregiving with behind-the-scenes coordination — you'll make sure every client has reliable, well-matched care coverage, while occasionally stepping in to provide direct care yourself. In this role, you'll report to our Healthcare Agency Nurse Manager. What You'll Do: Schedule field staff for private-duty home care and school-based clients, matching care plans, availability, and preferences. Manage daily staffing to make sure every shift is covered. Build strong relationships with field staff through regular communication and recognition. Keep clients and field staff updated on schedules and availability. Maintain accurate, up-to-date scheduling records and documentation. Step in to provide hands-on CNA and personal care when needed, including ambulation, exercises, and essential household support. Report changes in a client's condition or needs to the Agency Nurse Manager. Ensure that care notes and documentation daily. Participate in on-call rotation: one night per week and one weekend per month. Respond to urgent client care needs as they arise. Requirements: Active State of Illinois CNA certification, in good standing 2+ years of home care experience Experience in scheduling, staffing, or office coordination preferred Ability to lift and transfer patients as needed Strong communication skills and the ability to multitask Ability to stand and walk for extended periods Comfortable using a computer and phone for scheduling and documentation ​​​​​​​ Pay rate: $20.50/hr with quarterly bonuses. About Assured Care at Home: Assured Care at Home is a proud division of Assured Healthcare Staffing. We are a women- and family-owned, private-pay home care agency based in Gurnee, IL, proudly serving families across Lake, Cook, and McHenry Counties in Illinois and Kenosha County, Wisconsin. Founded in 2007, we're built on a simple belief: people deserve compassionate, dependable care in the place they call home. “We care for people” isn't just our motto — it's how we operate every day.