Cash Application Specialist

Job Description

Job Title: Cash Application & Account Reconciliation Specialist

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Location: Remote

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Duration: 12 Months with possible extension

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Position Overview

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We are seeking a highly analytical and detail-oriented Cash Application & Account Reconciliation Specialist to join our growing Finance organization. In this critical role, you will own the end-to-end cash application process, ensure accurate payment allocation across multiple payment channels, and maintain the integrity of accounts receivable records through timely and thorough reconciliations.

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As the subject matter expert for cash application and reconciliation activities, you will play a key role in supporting financial accuracy, improving operational efficiency, and enabling successful month-end and quarter-end close processes. This position offers an excellent opportunity to work in a fast-paced, high-growth environment where precision, problem-solving, and process improvement are highly valued.

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Key Responsibilities

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Cash Application & Payment Processing

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• Process and apply customer payments received via ACH, wire transfers, credit cards, checks, and other payment channels with a high degree of accuracy.
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• Match customer payments to open invoices and accounts within the ERP system, ensuring timely and accurate cash posting.
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• Research and resolve payment discrepancies, short payments, overpayments, unapplied cash, and other exceptions.
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• Investigate payment processing issues and collaborate with banking partners to facilitate resolution.
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• Communicate with customers to clarify payment remittance information and resolve payment allocation questions.
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• Maintain comprehensive documentation and audit trails for all cash application activities and exception handling.
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Account Reconciliation & Financial Controls

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• Perform detailed reconciliations between ERP records and external sources, including bank statements, payment processors, and customer account statements.
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• Investigate and resolve variances, reconciling items, and account discrepancies in a timely manner.
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• Reconcile accounts receivable subledgers to general ledger balances on a monthly basis.
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• Identify aging exceptions, outstanding reconciling items, and process gaps that impact financial accuracy.
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• Support month-end and quarter-end close activities by ensuring reconciliations are completed accurately and on schedule.
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• Maintain thorough documentation to support audits, compliance requirements, and internal controls.
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Dispute Resolution & Adjustments

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• Research and resolve billing disputes related to payment application, account balances, and reconciliation variances.
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• Process credit memos, refunds, write-offs, and manual adjustments in accordance with company policies and approval requirements.
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• Analyze recurring payment discrepancies and identify root causes.
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• Recommend process improvements that reduce exceptions and increase first-pass payment accuracy.
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Reporting & Financial Analysis

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• Prepare daily, weekly, and monthly cash application and reconciliation reports.
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• Generate exception reports highlighting unapplied cash, unmatched transactions, and outstanding discrepancies.
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• Analyze payment trends, customer remittance behavior, and operational metrics to identify process improvement opportunities.
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• Provide ad hoc reporting and analysis related to receivables, aging, cash flow, and account status.
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• Support cash forecasting activities by delivering accurate payment application and reconciliation insights.
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ERP Systems & Process Improvement

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• Serve as a key user and subject matter expert for ERP cash application and accounts receivable modules.
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• Identify opportunities to streamline workflows, enhance controls, and improve operational efficiency.
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• Support the implementation and optimization of cash application automation and collections technologies.
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• Participate in process improvement initiatives, system enhancements, testing, and user training efforts.
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Required Qualifications

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• 4+ years of experience in Accounts Receivable, Cash Application, Payment Processing, Account Reconciliation, or related finance operations roles.
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• Strong experience working within high-volume transaction environments, preferably in a fast-growing SaaS or technology company.
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• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, and data analysis functions.
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• Proven expertise in cash application, payment matching, and account reconciliation processes.
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• Hands-on experience with ERP platforms such as Workday, NetSuite, SAP, Oracle, or similar financial systems.
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• Strong understanding of accounting principles, financial controls, and month-end close procedures.
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• Exceptional attention to detail with the ability to maintain accuracy while managing large transaction volumes.
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• Strong analytical, investigative, and problem-solving skills with the ability to resolve complex discrepancies independently.
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• Experience managing multiple payment methods and payment processing platforms.
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• Ability to prioritize competing deadlines and work effectively in a fast-paced environment with minimal supervision.
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Preferred Qualifications

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• Bachelor’s degree in accounting, Finance, Business Administration, or a related field. (Must Have)
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• CPA, CMA, or progress toward a professional accounting certification.
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• Experience supporting B2B SaaS, software, or technology organizations.
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• Familiarity with cash application automation and collections platforms such as Tesorio, HighRadius, Stuut, or similar solutions.
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• Experience working with banking platforms, treasury systems, and payment integrations/APIs.
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• Prior experience in a high-growth or hypergrowth business environment.
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• Knowledge of SOX compliance requirements, internal controls, and audit support processes.
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