Application Support Specialist

Job Description

PST / CST | Remote | Support | Application | SQL | Python | Insurance | IT | $130k | No sponsorship

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Role: Application Support Engineer

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Location: Remote in PST / CST

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Salary: $100,000 - $130,000

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** Must have a Green Card or US Citizenship, no sponsorship can be provided for this role **

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We're partnering with a growing technology-driven organization looking for a Support Engineer to help maintain and improve the systems that power a highly customer-focused platform.

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This role sits at the intersection of technical support, software engineering, and customer success , offering the opportunity to work closely with Engineering, Product, Operations, and business stakeholders to investigate issues, improve workflows, and ensure a seamless user experience.

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You'll gain exposure to modern SaaS technologies, third-party integrations, APIs, internal tooling, and core business systems while making a direct impact on both customers and internal teams.

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What You'll Be Doing

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• Investigate and troubleshoot complex technical issues across applications, databases, integrations, and system logs
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• Partner with engineering teams to identify root causes and drive resolutions
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• Support business-critical workflows and ensure systems operate efficiently
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• Monitor platform performance and identify opportunities for process and product improvements
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• Document common issues, business processes, and technical solutions
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• Collaborate cross-functionally with Product, Operations, Customer Success, and Engineering teams
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• Contribute to improving internal tools and support procedures
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What We're Looking For

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• A customer-first mindset with a passion for solving problems
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• Curiosity about technology and how complex systems work
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• Understanding of web applications, APIs, integrations, and software platforms
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• Strong analytical and troubleshooting skills
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• Ability to explain technical concepts clearly to both technical and non-technical audiences
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• Excellent written and verbal communication skills
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• Strong attention to detail and sense of ownership
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Preferred Background

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• Bachelor's degree in Computer Science or a related discipline, or equivalent experience
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• 1+ years of experience in Technical Support, Customer Success Engineering, Software Engineering, QA, or similar technical roles
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• Experience debugging production issues and supporting business-critical applications
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• Exposure to modern development technologies and databases
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• Familiarity with technologies such as:
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• Python
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• React
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• TypeScript
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• SQL
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• Experience working in SaaS, InsurTech, FinTech, or other technology-driven environments is advantageous
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Why Join?

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• Join a high-growth organization where your work has visible impact
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• Collaborate with experienced technical and business teams
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• Opportunity to develop skills across support, engineering, and operations
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• Strong culture of ownership, autonomy, and continuous improvement
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• Competitive compensation and comprehensive benefits package
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• Fully remote working environment
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** Must have a Green Card or US Citizenship, no sponsorship can be provided for this role **

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View email address on ziprecruiter.com | LinkedIn DMs