Field Support Analyst

Job Description and Duties

The Analyst I/II provides analytical, technical, and consultative support for the California Department of Corrections and Rehabilitations statewide Return-to-Work programs. Responsibilities include coordinating program activities, analyzing data, developing reports, researching laws and policies, and collaborating with stakeholders to support employee return-to-work initiatives, including the Limited Term Light Duty Assignment (LTLDA) and Temporary Modified Work Assignment (TMWA) programs.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process.

HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email

from View email address on us.fitly.work or View email address on us.fitly.work (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 4234. 

CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their application.

This advertisement is for an Analyst II position(s) Located at HQ in Elk Grove, CA . Please indicate the position number on your application: 065-545-5393-xxx for Analyst II or 065-545-5157-xxx for Analyst I.

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.

You will find additional information about the job in the .

Working Conditions

CDCR OEHM is located in a secure, easily accessible area surrounded by a variety of transportation options, shopping centers, and dining establishments. Our prime location sits near the freeway at the intersection of Laguna Boulevard and Highway 99, offering convenience for commuters.

The Elk Grove Campus offers features free parking and several electric vehicle charging stations, courtesy of ChargePoint, Inc. Less than 30 minutes from Sacramento and Lodi, Elk Grove is a progressive city featuring newly developed housing, business projects, and recreational opportunities. You’ll enjoy working in our campus-style office complex with free parking—and perhaps even consider calling Elk Grove home.

The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment

Regular and consistent attendance is critical to the successful performance of this position. Must be regularly available and willing to work the hours necessary to meet the business needs.

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CDCR/CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization. For more information about E-Verify, you may go to  to .

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience independently managing projects, tracking deadlines, and coordinating across teams.
• Experience creating, managing or maintaining SharePoint sites or similar web-based collaboration platforms.
• Experience handling confidential or sensitive information with discretion and sound judgment.
• A willingness to learn and contribute to a hardworking team where collaboration and professionalism is deeply valued
• Ability to demonstrate strong interpersonal skills, adapt quickly to changing priorities and communicate effectively and independently in strong written, oral, and in person communication

Benefits

Benefit information can be found on the California Department of Human Resources (CalHR) website, , and the CalPERS website, .

Information on benefits afforded by membership in the California Public Employees’ Retirement System can be found on the CalHR Salary and Benefits website at .

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at .

Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at .

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Statement of Qualifications (SOQ)

This application requires a Statement of Qualifications (SOQ), which serves as a narrative description of how your education, training, experience, and skills have prepared you for this position. The SOQ also documents your ability to clearly and concisely present a written response to the following questions. The SOQ, is limited to one page, single spaced, Arial 12-point Font and 1" margins on all sides. Applicants must include their name at the top with the Job Control (JC) number. Please restate question prior to response in order.

Please note: All applicants must submit a completed SOQ to be considered. Resumes do not replace the SOQ. Applicants who do not submit an SOQ will be removed from the selection process. 

Questions:

1. Describe your experience analyzing data and preparing reports or tracking systems.

2. Describe your experience coordinating projects or programs that required collaboration with multiple stakeholders.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications is required and must be submitted with your Examination /Employment Application (). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements.
  For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit .