Bilingual Benefits Call Center Representative

Fluently bilingual in English and Spanish, the full-time Bilingual Benefits Call Center Representative will assist customers by answering inbound calls related to employee and retiree annuity benefits, managing a steady call volume while providing accurate and timely resolutions in a remote environment. Key responsibilities: Answer inbound calls regarding retirement-related inquiries and benefit information Navigate multiple systems to provide accurate and timely resolutions to customer inquiries Maintain a professional and positive experience for every caller while managing a high volume of calls Required qualifications: Fluency in reading, writing, and speaking both English and Spanish Previous customer service and/or call center experience Experience with healthcare, employer benefits, or retirement/annuity benefits preferred High school diploma, GED, or college degree Ability to work independently in a remote environment