Principal Software Engineer, Agentic Experiences

The Role We are seeking an experienced engineering leader with a proven track record of building customer-facing AI agents to help us create the next-generation financial guidance experience for 10M+ members. This role is central to SoFi’s mission of becoming the most trusted guide in helping members Get Their Money Right. As a Principal Engineer, you will define the architecture and technical strategy for our financial guidance agent and lead its implementation across multiple workstreams. You will work cross-functionally with engineering, product, data science, design, and business teams to build a scalable AI Agent that delivers personalized, trustworthy, and actionable financial guidance at scale. What You’ll Do Define the technical strategy and architecture for AI Agent for Member, and lead cross-team system design and execution. Define the evaluation strategy and lead the implementation of systems and processes to measure, monitor, and improve AI agent quality and reliability. Drive quality, reliability, observability, safety and compliance of the AI Agent in a regulated environment. Partner closely with product, data science, design, and business leaders to translate product vision into scalable systems. Mentor senior engineers and technical leads, and elevate engineering excellence across the org. What You’ll Need 10+ years of software engineering experience, including 2+ years experience building AI Agents or platforms for millions of users. Strong experience in building production AI Agents, including orchestration, evals, retrieval/grounding, and guardrails. Strong expertise in system architecture, platform design, and cross-org technical strategy. Proven ability to lead ambiguous, high-impact initiatives across multiple teams. A highly hands-on technical leader who leads by example and is willing to roll up your sleeves to design, prototype, and ship critical features in production. Excellent communication, stakeholder management, and mentoring skills. Bachelor’s degree in Computer Science or related field, or equivalent practical experience. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page. EEO Statement SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email View email address on click.appcast.io. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. If you are a current employee, do not apply here – please navigate to our Internal Job Board in Greenhouse to apply to our open roles. #J-18808-Ljbffr