Patient Service Representative

Job Description

Job Description

Our Mission:

To provide quality, integrated, innovative health care that will contribute to a healthy community, focusing on those in need and working with patients and the community as partners in their overall well-being

The Company:

TCC Family Health was founded in 1939 by a group of physicians and community leaders who recognized the importance of access to health care for all children, particularly those who are from low-income families and who are at risk for health problems. For over 80 years, TCC Family Health has been dedicated to eliminating barriers to care, to improve health and lower health systems cost by expanding cost-effective, meaningful and innovative health care programs that work and providing comprehensive healthcare in a culturally sensitive and linguistically appropriate manner to medically underserved, low-income and high-risk populations in Long Beach and surrounding communities.

Job Summary:

The Patient Services Representative main responsibility is answering a high volume of messages for all TCC sites in a calm and diplomatic manner while, utilizing customer services skills succeeding in trouble shooting and resolving problems. Responsible to answer incoming messages 95% of the time with scheduled down time for completion of other duties as assigned by supervisor. Is a committed and flexible team member who consistently achieves key performance objectives as measured and evaluated by supervisor using specific interdepartmental measures.

Has a proven high level of customer services skills when answering phones and working with patients face to face or in call center settings. Responsible for scheduling and confirming appointments, scheduling appointments for enrollment when needed, having an understanding of insurance plans, programs and taking very detail messages for the medical care team. This is an on-site/in-office role in Long Beach, CA.

Essential Duties/Responsibilities

• Answer and direct calls using a multi-line phone system.
• Pre-Registration or quick registration as required to schedule appointments.
• Provide patient orientation on clinical setting and environment.
• Interview patient over the phone to obtain new patient data.
• Make patient appointments.
• Cancel Patient appointments.
• Reschedule patient appointment.
• Regularly check TCC Phone Operator Pool.
• Regularly check myChart messages.
• Regularly check Artera messages.
• Generate telephone encounters messages for providers.
• Generate in-basket messages to corresponding clinic staff.
• Contact clinic staff for patients or sent messages.
• Ability to answer general patients inquiries.
• Very current health care program enrollment.
• Coordinate or schedule appointments for eligibility and enrollment.
• Assist in keeping team's business operation and activities organized and moving forward.
• Participate in workshops and trainings.
• Provide feed backs to manager for scheduling or template error.
• Must be able to work under pressure and keeping great costumer services skill at all times.
• Must be able to rotate schedules including evening shift.
• Good organization skills.
• Effective communication skill in written and verbal, collaborate with a diverse range of people and department.
• Maintain a working relationship with all team players.
• Other duties as assigned.

Other Duties

• Appointment reminder calls
• Outreach to newly assigned patient to establish care
• Check the messages pool
• Call patients to come in for enrollment or new patient orientation.

Knowledge, Education, Skills and Abilities

• Customer Services skills is required.
• High school education or equivalent is required.
• Bilingual in English and Spanish or Khmer is preferred.
• Previous experience in a healthcare setting preferred.
• Ability to perform administrative duties accurately while maintain a high level of customer services and professionalism is required.
• Must have high level of motivation and initiative
• Must have ability Develop strong relationships with peers
• Ability to use independent judgment and discretion when handling confidential information is required.
• Ability to produce quality results in a fast paced environment is required.
• Must possess strong organization skills, initiative an follow-through, must also have excellent written an
• Proven reliability, trustworthiness, flexibility, and high ethical standards is required.
• Showing respect and sensitivity for cultural differences is required.
• Knowledge of accounting software, Excel and Word is required.

Job Type: Full-time

Pay: $21.50 - $23.00 per hour

Expected hours: 40 per week

Schedule:

• Monday - Thursday 10:30am - 7pm

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Excel and Word: 2 years (Required)
• Medical scheduling: 2 years (Preferred)

Benefits:

GENEROUS COMPANY BENEFITS – Including 100% Company-paid medical plan

100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to employees.)

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• 401k with Employer contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• AFLAC
• United PetCare Program
• Paid Time Off (PTO)

If you want to work for a growing system of community health centers which is committed to providing quality care or patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you.