Customer Service Representative / Order Entry

Job Description

Job Description

POSITION SUMMARY

The Intermediate Customer Service Representative independently manages a portfolio of customer accounts and acts as a primary liaison between customers and internal departments. This role builds and maintains strong customer relationships while ensuring accuracy and efficiency in order processing, issue resolution, and communication.

RESPONSIBILITIES & DUTIES

• Review incoming orders for contract compliance and accuracy
• Enter orders accurately and efficiently into the ERP system
• Manage orders and related data throughout entire order lifecycle, including post-shipment and closure activities
• Coordinate and communicate all order revisions with internal teams
• Assist with complaints, order errors, account questions, billing, cancellations, and other inquiries
• Cross train with other Team members supporting different product lines to ensure coverage at all times
• Assist with audit preparation and participation as required
• Gather, analyze, and compile data for operational and management reporting
• Support continuous improvement initiatives
• Perform additional duties as assigned

REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES)

• Strong communication, organizational and analytical skills.
• Proficient in Microsoft Office with the ability to learn ERP or other software programs
• Ability to multi-task
• Time management

COMPUTER SKILLS

• Personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. ERP system (Made2Manage)

EDUCATION AND EXPERIENCE (required levels)

• 2+ years related experience
• High school diploma, general education degree or equivalent
• Certificate or degree in related field is a plus

Experience in manufacturing or oil & gas industries is a plus, but not required

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee must regularly hand lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

TRAVEL

Occasional overnight travel (up to 10%) by land and /or air. Able to receive and maintain valid passport.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places and vibration. The noise level in the work environment is moderate.