Customer Service Representative - Patient Registration

About R1 R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform that includes sophisticated analytics, AI, intelligent automation and workflow orchestration. Pay Range $15 – $18 per hour (base pay range for this US‑based position is $14.50 – $18.99 per hour, with individual pay determined by role, level, location, job‑related skills, experience, and education). Location Ascension St. John, Broken Arrow Shift Wednesday and Thursday on; Monday, Tuesday, Friday, Saturday, Sunday off, then rotate. Hours are 06:30 – 19:00. Role Overview As a Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This front‑line customer service role directly impacts patient experience, hospital operations, and revenue cycle success. What You’ll Do Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently. Answer phones and gather accurate patient information quickly in a fast‑paced environment. Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion. Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed. Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays, and provide cost estimates when applicable. Collaborate with nurses, physicians, and care teams to ensure smooth patient flow. What We’re Looking For Exceptional customer‑service experience, communication, and interpersonal skills. Strong composure and professionalism in a fast‑paced environment. Ability to multitask and prioritize quickly with high attention to detail. Comfortable with shifting priorities based on patient needs. Experience with patient access, medical registration, insurance verification, or front desk work is a plus (but not required). High School Diploma or GED. Ability to pass a background check, drug test, and meet vaccination requirements. What You’ll Gain Experience in healthcare administration & patient access. Exposure to revenue cycle, insurance processes, and hospital operations. Opportunity for growth within R1. A team environment focused on innovation, collaboration, and patient experience. Meaningful work supporting patients during urgent and emotional moments. Why You’ll Love This Job Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector – you’ll be a calm, helpful presence during stressful times. Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open doors for long‑term career growth. Fast‑Paced, Never Boring: You’ll move between systems, phone calls, and in‑person interactions – balancing accuracy with compassion, working alongside clinicians and emergency staff. Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates and leaders who want to see you succeed. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. #J-18808-Ljbffr