Patient Account Representative - Medical Coll
FMS INC
Patient Account Representative Medical Collections
We are seeking compassionate, detail-oriented Patient Account Representatives to support our healthcare collections team. This role involves working with patients to resolve outstanding medical balances in a respectful, compliant, and empathetic manner. Successful candidates will have a strong understanding of medical billing, insurance processes, and patient financial services. This is an excellent opportunity for individuals seeking a long-term position in the growing field of healthcare revenue cycle management.
Job duties and responsibilities include:
- Review patient accounts and utilize professional communication to discuss outstanding medical bills.
- Apply healthcare-specific collection strategies to establish payment arrangements or resolve balances in full.
- Ask clarifying and empathetic questions to understand the patient's financial situation and overcome barriers to payment.
- Offer and securely process flexible payment options, based on patient need and organizational guidelines.
- Follow all consumer verification procedures as dictated by HIPAA and client-specific compliance policies.
- Accurately document patient interactions, payment plans, and call outcomes within the account system.
- Maintain compliance with all relevant regulations, including the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), and HIPAA.
- Demonstrate sensitivity and professionalism in discussing healthcare-related financial issues.
Job qualifications include:
- Experience in medical collections, healthcare customer service, or revenue cycle roles (e.g., billing, insurance follow-up)
- Working knowledge of healthcare billing terminology, EOBs, and patient financial services preferred
- Excellent verbal and written communication skills with a focus on empathy and compliance
- Strong computer skills, including Microsoft Teams, FACS, and CRM or collections platforms
- Detail-oriented with excellent documentation and follow-up practices
- High school diploma or equivalent required; additional training or certification in healthcare or revenue cycle a plus
Work-from-home requirements include:
- Reliable high-speed internet and secure, quiet workspace
- Employee-provided WFH equipment
- Desktop & Dual Monitors - 4vCPU with minimum 1.6 GHz or faster processor. For higher video/screen share resolution and frame rate, a four-core processor or better is required
- RAM: 8000 MB
- Hard Drive: 6 GB or more
- .NET Framework version 4.6.1 or later
- Windows 10/11
- Mouse
- Headset
- Webcam
- Comfortable using video conferencing tools throughout each scheduled shift
- Ability to maintain confidentiality and protect patient health information (PHI) in a remote environment
Vacancy posted 3 days ago
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