Unit Secretary

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Cordially greets and receives patients, ascertains their needs and appropriately directs patients. Has command of computer, uses telephone courteously, performs clerical duties and registers, receives, enters, centrifuges and distributes specimens. Has knowledge of laboratory testing and tubes.

Major Responsibilities

1. Organizational Skills: Demonstrates a high degree of organizational skills.

• a) Organizes work in anticipation of changes in work flow.
• b) Efficiently maintains all files.
• c) Ability to multitask
• d) Assists in making sure all areas in the lab are organized and clean

2. Results: Responsible for accurately sending results

• a) Promptly faxes results when required.
• b) Ensures all electronic results have gone through appropriately.
• c) When electronic fax does not go through will print out results and manually fax over results

3. Telephone Supports: Utilizes telephone courtesy

• a) Answers departmental telephone calls promptly, courteously and efficiently.
• b) Answers requests for results promptly
• c) Routes calls appropriately.

4. Registration: Ensure proper registration

• a) Accurately and promptly registers patients.
• b) Is able to troubleshoot printer issues.
• c) Able to troubleshoot Registration issues

5. Computer Support: Has a command of the computer system.

• a) Locates desired information quickly.
• b) Attains accuracy and speed at the keyboard.
• c) Navigates through the system efficiently.

6. Test Ordering: Has a good knowledge of test dictionaries and panels

• a) Orders correct tests.
• b) Call hospital floor or physician's office for clarification when needed.
• c) Creates label stickers; combines and cancels as needed.
• d) Orders add-ons appropriately and follows up with floors when issues arise.
• e) Orders all swabs

7. Specimen Receiving:

a) Receives specimen in the computer

b) Follows department protocol in distributing specimen samples within the lab.

• a) Labels tubes correctly
• b) Centrifuges tubes appropriately.
• c) Prioritizes specimen distribution as required.
• d) Ability to load Blood Culture analyzer.
• e) Receives all batches in a timely manner after they have arrived
• f) Ensures the unreceived list is taken care of at the end of every shift
• g) Accepts all drop offs from nurse draws ensuring patient identifiers match on specimen(s) and requisition.

8. Demonstrates the minimum knowledge, skills, and ability necessary to provide care for the age groups specific to the department and/or work area.

• a) Applies knowledge of stages of growth and development to the care given to patients.

Position Qualifications

License/Certification/Education: Required: 1. High school diploma

2. Medical terminology and typing course.

Experience/Skills: Preferred: 1-2 years Medical Secretarial preferred.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io. We will make every effort to respond to your request for disability assistance as soon as possible.