Head of Deployment

# Head of DeploymentYou run the pods. Every customer outcome is yours, and so is the playbook for how Fig deploys.Apply for this role## The roleFig deploys its AI platform inside businesses and runs the transformation with them. The deployment team, Forward Deployed Engineers and Deployment Strategists working in small pods, is where that happens. You lead it. You decide how a deployment runs, who staffs it, what done looks like, and what we learned when it is over.This is a player-coach seat. You will be the first Deployment Strategist on the hardest accounts while you hire the people who take them over, and you will own the number that matters most to the company: how many customers are running real work on Fig, and how fast we got them there.## What you'll do* Own delivery across every active deployment: staffing, sequencing, quality, and the escalation when a customer's plan changes.* Write the deployment playbook from what the pods actually do, and keep it honest as the platform and the customers change.* Hire and develop the Forward Deployed Engineers and Deployment Strategists across our field hubs, and set the bar for both seats.* Be the executive counterpart to a customer's COO on the accounts that need it, and the strategist on the first two or three you run yourself.* Feed the platform team a ranked list of what breaks in the field, and hold them to fixing it.* Report delivery, adoption and expansion to the founders every week in numbers, not narrative.## What we look for* Eight or more years across consulting, operations leadership, or forward-deployed and solutions work, with at least three running a team accountable for customer outcomes.* Has personally led a transformation inside a company that did not want to change, and can tell us what they got wrong.* Has hired and managed engineers and non-engineers on the same team, and knows the two need different things from a manager.* Technical enough to read a data schema and an integration plan and ask the question that saves a month.* Direct, calm under a slipping timeline, and comfortable telling a founder the plan is wrong.## Nice to have* Time in a deployment organization at a company that ships software into other companies.* Operating depth in industrials, distribution, consumer brands or insurance.## Location and travelSan Francisco, with the founders and the platform team. Expect to travel about 30 percent to the field hubs and to customers.## About FigFig's mission is to change how businesses operate. We build AI systems that run inside companies, on their data, their rules and their choice of models, and we deploy them with a team that stays until the work is running. More than 300,000 professionals in over 70 countries already work with Fig every day.We are majority employee-owned. There is no outside board setting the pace and no fundraising cycle to perform for. We answer to our customers and to each other, and the people who build the company own it.The team is small and talent-dense. We like people who are direct, who would rather ship than present, and who take a customer's problem personally.Department: DeploymentLocation: San FranciscoTravel: About 30 percentReports to: FoundersCompensation: $240K to $300K base, plus equityApply for this roleSend a note and whatever shows your work best to View email address on click.appcast.io. A resume is fine. A link to something you built is better. #J-18808-Ljbffr