Program Manager

Position Description & Qualifications Are you passionate about health and fitness and ready to make a significant impact in the lives of those who serve our country? Come be a part of the US Army’s groundbreaking Holistic Health and Fitness (H2F) program. H2F is dedicated to improving not just the physical fitness, but the overall well‑being of soldiers at all levels. Serco is seeking a Program Manager to support the Holistic Health and Fitness (H2F) program. The Holistic Health and Fitness (H2F) initiative is the Army’s investment in Soldier Readiness. The H2F Program Manager (PM) is responsible for the contract’s overall performance, achieving performance standards, workforce management, customer satisfaction, contract compliance, and quality control. As such, the H2F Program Manager shall have full authority to act for Serco Inc. on all contract matters relating to this contract’s daily operation. This position requires access to U.S. Government facilities and systems. In this role, you will: Be available Monday‑Friday, 0800‑1700 Eastern Time. Be responsible for the overall performance of work, compliance, and quality control. Be responsible for plans, strategies, employee management, and monitoring and controlling activities to effectively support the Army H2F program and stakeholders at all locations. Serve as the primary customer point of contact with the COR, Training and Doctrine Command (TRADOC) leadership, and Army installation stakeholders. Develop strategies for specialized H2F recruiting, credentialing, retention, and employee well‑being initiatives and maintain, update, and monitor their effectiveness. Oversee and direct recruitment and screening process to ensure all certifications and credentials are valid, current, and fulfill customer requirements before onboarding. Establish and maintain an effective quality control program. Generate and submit a Monthly Status Reports (MSR) through the Human Resource Solutions portal each month and other deliverables in the Performance Requirements Summary. Provide direction to subcontractor points of contact and effective oversight of subcontractor workforce. To be successful in this role, you will have: U.S. Citizenship. The ability to pass a NACI (Tier 1) to obtain access to U.S. Government facilities and systems. A Master’s degree from an accredited university or college in business, management, or operations and/or similar academic profession. Five (5) years of experience managing, staffing, overseeing, and completing large government projects of geographically dispersed locations (250 plus personnel) related to the above job description. Five (5) years of experience working with a military or DoD organization(s) related to the job description above. A valid driver's license, transportation, and auto insurance. The ability to travel up to 25% of the time as required. Additional desired experience and skills: Active NACI. Project Management Professional Certification: PMI or PMP. Knowledge of military lifestyle through personal and/or professional experience. In‑depth understanding of the military culture and the command structure. Military leadership experience is a plus. Educational or professional background in exercise science, health science, physical education, human performance, kinesiology, sports sciences, and/or sports psychology is a plus. Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact. Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines. Ability to work in a collaborative environment with remotely located team members. If you are interested in supporting and working with our U.S. Military and a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career! Military Veterans and Spouses are encouraged to apply! Pay Transparency Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr Serco Canada Inc