Senior Salesforce Service Cloud Engineer

POSITION SUMMARY:We are seeking an experienced Senior Salesforce Service Cloud Engineer to lead our customer service platform development initiatives. This role combines hands-on technical development with team leadership responsibilities, requiring expertise in Service Cloud architecture, Lightning platform development, and modern DevOps practices. The successful candidate will drive technical excellence while mentoring team members and collaborating across departments to deliver scalable, high-performance solutions that enhance our customer service capabilities.PRIMARY RESPONSIBILITIES:Technical Leadership (35%)Lead complex Service Cloud development projects and customization initiativesArchitect and implement advanced Lightning components, Apex solutions, and custom applicationsEstablish and enforce coding standards, development best practices, and technical governanceConduct comprehensive technical design reviews and code reviews to ensure quality and scalabilityMentor junior developers and facilitate knowledge sharing across the development teamDevelopment & Implementation (30%)Perform hands-on development of complex Service Cloud features including case management, knowledge base, and omni-channel solutionsBuild and maintain robust integrations with enterprise systems using REST/SOAP APIs, middleware, and ETL processesOptimize system performance, troubleshoot technical challenges, and implement scalable solutionsDesign and implement automation workflows, process builder flows, and custom business logicEnsure code quality, maintainability, and adherence to Salesforce platform limits and best practicesTeam Management (20%)Manage and develop technical team members through regular coaching and guidanceConduct performance reviews, set development goals, and create career advancement plansEffectively allocate work assignments and manage team capacity to meet project deadlinesFoster a collaborative, learning-focused team culture that encourages innovation and knowledge sharingCoordinate with cross-functional teams including business analysts, QA, and product management on technical deliverablesTechnical Innovation (15%)Research and evaluate new Salesforce features, tools, and capabilities to drive platform evolutionDevelop prototypes, proof-of-concepts, and pilot innovative solutions for business challengesLead technical modernization efforts and technical debt reduction initiativesImplement and optimize DevOps practices including CI/CD pipelines, automated testing, and deployment strategiesQUALIFICATIONS:RequiredBachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience5+ years of hands-on Salesforce development experience with at least 3 years focused on Service CloudCurrent Salesforce certifications including Platform Developer I and Service Cloud Consultant (Platform Developer II preferred)Proven experience in team leadership or technical mentoring rolesStrong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSLExperience with Salesforce integration patterns, APIs, and middleware technologiesKnowledge of DevOps practices and tools (Git, Jenkins, CI/CD pipelines)Excellent communication skills and ability to work effectively with cross-functional teamsPreferredAdvanced Salesforce certifications (Platform Developer II, Technical Architect, System Architect)Experience with Salesforce MIAW, CTI, or other Salesforce Service Cloud productsKnowledge of web development technologies (JavaScript, HTML5, CSS3, React)Experience with agile development methodologies and project managementPrevious experience in customer service or contact center environmentsFamiliarity with enterprise integration platforms and data migration toolsKNOWLEDGE, SKILLS, AND ABILITIESTechnical ExpertiseDeep understanding of Salesforce Service Cloud capabilities including case management, knowledge management, omni-channel, and service consoleAdvanced proficiency in Lightning Platform development including Lightning Web Components, Aura components, and Lightning App BuilderStrong command of Apex programming, triggers, batch processing, and asynchronous processing patternsExpertise in declarative tools including Process Builder, Flow Builder, Workflow Rules, and Approval ProcessesKnowledge of Salesforce security model, sharing rules, profiles, permission sets, and field-level securityExperience with data modeling, custom objects, relationships, and large data volume considerationsIntegration and ArchitectureProven ability to design and implement complex system integrations using REST/SOAP APIs, callouts, and web servicesUnderstanding of enterprise architecture patterns and best practices for scalable solutionsExperience with data migration strategies, ETL processes, and data quality managementKnowledge of middleware platforms and integration tools (MuleSoft, Dell Boomi, etc.)Leadership and CommunicationStrong leadership skills with experience managing technical teams and driving resultsExcellent verbal and written communication skills with ability to explain technical concepts to non-technical stakeholdersProven ability to mentor junior developers and facilitate knowledge transferExperience conducting technical interviews and building high-performing development teamsStrong analytical and problem-solving skills with attention to detailProject ManagementExperience with agile development methodologies (Scrum, Kanban) and project management toolsAbility to estimate development efforts, manage project timelines, and coordinate deliverablesStrong organizational skills and ability to manage multiple priorities in fast-paced environmentsExperience with change management and release management processes in enterprise environments#LI-DNIThe pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Austin, TX$125,000—$156,300 USDOUR OPPORTUNITYNatera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.WHAT WE OFFERCompetitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!For more information, visit .Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.If you are based in California, we encourage you to read this important information for California residents. Link: Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.For more information:- BBB announcement on job scams- FBI Cyber Crime resource page