FOH Crew

Job Description

Job Description

Job Description – FOH CrewJob Title: FOH CrewReports to: General ManagerEmployment Type: Full-Time / Non-ExemptEligible for Tips: Yes – Crew Level 1About Olive & Finch CollectiveOlive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.Position SummaryThe FOH Crew is a key member of the guest-facing team responsible for creating a warm, welcoming experience. This role supports daily operations by greeting guests, bussing tables, running food and beverages, and maintaining a clean, organized restaurant environment. As a tip-eligible, crew-level role, this position is essential in delivering seamless hospitality and supporting the restaurant's overall success.Key ResponsibilitiesGreet guests warmly and ensure they feel welcome upon arrival.Run food and beverages promptly and accurately to guests.Clear and reset tables to maintain a clean dining area.Assist in maintaining cleanliness of the restaurant, including floors, counters, restrooms, and common areas.Follow all health, safety, and sanitation procedures.Support team members and collaborate to ensure smooth shift operations.Communicate effectively with BOH staff and management to ensure guest satisfaction.Follow Olive & Finch service standards and uphold brand values at all times.QualificationsPrevious restaurant or hospitality experience preferred but not required.Strong guest service and communication skills.Ability to work in a fast-paced environment, handle multiple priorities, and stay calm under pressure.Must be able to stand for extended periods of time and lift up to 25 lbs.Availability to work weekends, evenings, and holidays as needed.Competencies / Core ValuesGuest-focused and service- oriented.Collaborative and team-minded.Reliable, punctual, and committed to excellence.Positive attitude and willingness to learn.Reporting StructureReports to the General Manager. This position does not have direct reports.Work Environment & Physical RequirementsThis is a hands-on, guest-facing position requiring extended periods of standing, walking, and carrying food and beverages. Must be able to bend, lift, and move quickly to support service. Shifts may include mornings, evenings, weekends, and holidays.Compensation & BenefitsHourly pay + tip share (Crew Level 1).Meal discounts, flexible scheduling, and opportunities for advancement.EEO & At-Will StatementOlive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.