FOH Crew (Olive & Finch - DIA)

Job Description

Job Description

Job Title: FOH Crew - DEN Airport Reports to: General ManagerEmployment Type: Full-Time / Non-Exempt Eligible for Tips: Yes Security Clearance: Must pass a federal background check and fingerprinting to obtain a Denver International Airport (DEN) security badge.About Olive & Finch CollectiveOlive & Finch Collective is a Denver-based hospitality group committed to fresh, chef-driven meals, exceptional guest experiences, and a people-first culture. Since opening in 2013, our growing portfolio now includes restaurants, neighborhood cafés, a full-service bakeshop, a robust catering and events division, retail and grab-and-go operations, and multiple locations at Denver International Airport. At Olive & Finch, we believe in inclusive leadership, sustainable growth, and nourishing both our guests and our teams.Position SummaryThe FOH Crew member at our Denver International Airport (DEN) locations is a vital, multi-functional role designed to thrive in a high-volume, fast-paced travel hub. In addition to delivering warm hospitality, this role requires versatility across multiple stations. The DEN FOH Crew seamlessly transitions between operating cash registers, crafting specialty beverages as a barista, managing busy to-go orders, and maintaining a clean, fully stocked counter-service environment.Key ResponsibilitiesCounter Service & Order ExecutionCashier Operations: Ring in guest orders accurately and efficiently using the POS system; handle cash and card transactions responsibly.Barista Service: Handcraft and prepare a full menu of specialty coffee, tea, and custom beverages to brand standards.Order Packaging: Package food and beverage orders securely and efficiently for travelers on the move.To-Go Coordination: Organize and manage incoming to-go, mobile, or delivery orders to ensure precision, speed, and minimal wait times.Guest Experience & TeamworkAirport Hospitality: Greet traveling guests warmly , provide efficient service to accommodate tight flight schedules, and ensure an exceptional guest experience.Cross-Functional Support: Collaborate closely with BOH staff and management to maintain product availability and smooth shift operations.Brand Advocacy: Follow all Olive & Finch service standards and proudly uphold our core brand values.Cleanliness & StockingStation Upkeep: Maintain a spotless, organized, and sanitary environment at the registers, espresso bar, and service counters.Restocking: Keep grab-and-go cases, pastry displays, condiments, cups, and barista supplies fully stocked throughout the shift.Sanitation Protocols: Strictly adhere to all health, safety, and food sanitation procedures.QualificationsAirport Badging: Must be able to successfully pass the required federal background screening and fingerprinting process mandated by Denver International Airport to secure an airport badge.Previous restaurant, barista, or fast-casual hospitality experience is preferred but not required.Strong guest service and communication skills.Ability to excel in a high-energy, fast-paced airport environment, manage multiple tasks simultaneously, and remain calm under pressure.Must be reliable, punctual, and adaptable to shifting passenger volumes.Availability: Schedule flexibility to work weekends, evenings, early mornings, and holidays as needed to align with airport flight schedules.Physical RequirementsThis is a hands-on, guest-facing position requiring extended periods of standing and walking in a high-traffic environment.Must be able to bend, reach, move quickly, and lift up to 25 lbs to restock supplies and support service.Compensation & BenefitsHourly pay + tip share.PTO, Sick Pay (Up to 6 days) & Holiday PayMeal discounts, flexible scheduling, and opportunities for advancement.Medical, Dental, Vision and IRA (eligible for full-time equivalent employees)EEO & At-Will Statement Olive & Finch Collective is an Equal Opportunity Employer. Employment with Olive & Finch is at-will, meaning either the employee or the company may terminate employment at any time, with or without notice or cause. This job description is not an employment contract and may be updated as business needs evolve.NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.Must be able to pass a federal background check.