Telecommunications Specialist

Job Title : Telecommunications Specialist Location : Raleigh, North Carolina (Hybrid) Employment Type : Contract Role Overview We are seeking a Telecommunications Specialist to provide technical support for various initiatives and projects, including WAN, LAN, VPN, and wireless environments. The successful candidate will perform data analysis, review metrics, and provide reports to management. This role involves administering network service requests, coordinating installations, and managing circuit lifecycles. Key Responsibilities Administer network service requests to vendors using Telecom Expense Management software. Schedule and coordinate network service installations based on project specifications. Execute the circuit implementation and disconnect lifecycle for new installs, migrations, and disconnects. Track daily tasks and report progress in Excel spreadsheets. Manage and resolve ServiceNow tickets to closure. Perform data analysis, capture metrics, and provide management reports. Coordinate new upgrades and enhancements with vendors. Support day‑to‑day WAN escalations and assist in answering vendor calls. Proactively communicate progress, timelines, and obstacles to project managers and management. Required Qualifications Education : Associate’s Degree and a minimum of 3 years of IT work experience, or 5 years of work experience to substitute for the degree. Experience : Minimum 3 years of applicable network experience and support; strong customer service experience essential; flexibility to work on‑call, overnights, and weekends. Technical Skills : Strong knowledge of networking, including SD‑WAN, data circuits, and network troubleshooting; proficiency with MS Office Suite, especially Excel and Teams; experience with ServiceNow, routers, switches, modems, and remote connections (VPN, Putty, SSH). Clearance : Must obtain & maintain a Position of Public Trust Clearance; requires US citizen or Permanent Resident (Green Card Holder), residence in US for 3 of the last 5 years, and no travel outside US for 6 months or more in the last 5 years. Preferred Qualifications Prior T2 network support experience. Work Environment This is a hybrid position located in Raleigh, NC, requiring reporting to the office 4 days a week on the first shift (Monday–Friday). The schedule includes occasional on‑call rotation and after‑hours work. The hybrid schedule could change in the future. Compensation & Benefits Pay rate between $25.00 and $29.00 per hour with a single bill rate regardless of hours worked in a day or week. We are an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. #J-18808-Ljbffr Apex Systems