Systems Engineer III

Systems Engineer III

As a Systems Engineer III, you will serve as a senior technical resource within our MSP, providing advanced engineering solutions, escalation support, and project leadership across diverse client environments. You’ll design, deploy, and optimize cloud and hybrid solutions while acting as a trusted technical advisor to clients and internal teams. This role requires strong troubleshooting skills, excellent documentation practices, and the ability to mentor engineers while balancing multiple priorities in a fast-paced MSP setting. The ideal candidate thrives on ownership, client-facing consulting, enjoys solving complex technical challenges, and is committed to delivering consistent and timely, high-quality client experiences. 

Job Description  

Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains. Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery. Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments. 

Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders. Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures. 

Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes. Deliver end-user training and provide professional, customer-focused support both remotely. Maintain accurate time of entry, ticket documentation, and adherence to company standards. Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success. 

Requirements  

• 6+ years of experience in Professional Services in a Managed Service  Provider (MSP) environment

• Ability to leverage Professional Services experience to collaborate with cross-functional teams and align proposed solutions with client needs and implementation of best practices. 

• Ability to deliver effective client-facing presentations, solution demonstrations, and executive-level briefings that clearly communicate business value.  

• Ability to develop detailed Statements of Work (SOWs), including project scope, deliverables, assumptions, timelines, and resource requirements.  

• Ability to lead client-facing pre-sales discovery sessions, partnering with stakeholders to uncover business objectives, define technical requirements, and establish clear project success criteria while providing strategic consulting and trusted advisory support. 

• Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking, both onsite and remotely. 

• Ability to interact and must possess strong English communication skills to professionally communicate with clients and executives     

• Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations both on-premises and in the cloud, adhering to budget and schedule, project-based best practices

• Managed Services Provider (MSP) experience is required . 

• Experience with ConnectWise or another PSA tool is  required . 

• All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities. 

Must be proficient at an advanced level in most of the following technologies: 

• Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security) 

• Microsoft Azure, EntraID and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems 

• Complex Network and Server (including virtualization, storage) deployment and setup best practices, including compliance-bound and security-prioritizing environments 

• Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall. 

• Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus. 

Get to the EDGE—where Everyone Deserves Great Experiences! 

IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling, and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage, and ownership, guiding everything we do at IronEdge. With a great team comes outstanding achievement,s and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year. 

Benefits 

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance 

• Vision Insurance 

• AD&D Insurance 

• Short-Term and Long-Term Disability Insurance 

• Flexible Spending Account and Health Savings Account 

• Flexible Time Off plus Holidays 

• Matching 401k 

• At IEG, everyone deserves great experiences! 

Salary Range 

$86,000 to $110,000 (Exempt)