Lead Office Service Associate

Job Description

Job Description

We are looking for an experienced Lead Office Services Associate to support daily administrative and operational services for a client site in California. This Contract position plays a key role in keeping copy, mail, scanning, reception, hospitality, and related office support functions running smoothly in a fast-paced, accuracy-focused environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage sensitive materials while maintaining high standards for accuracy and turnaround time.

Responsibilities:

• Manage day-to-day office support activities, including copying, scanning, document intake, mail handling, and other back-office services across physical and digital workflows.

• Review service requests for completeness before starting work and maintain accurate logs to track assignments, status updates, and completion details.

• Organize incoming work by urgency and service standards, ensuring all tasks are processed in the correct sequence and delivered within agreed timelines.

• Communicate proactively with clients, team members, and leadership regarding priorities, deadlines, service issues, and job status updates.

• Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running efficiently.

• Conduct quality checks on completed assignments and help uphold accuracy standards for both individual output and shared team deliverables.

• Follow company and client-site policies while handling confidential documents and information with discretion and care.

• Support additional front-of-house or workplace services, such as reception, hospitality, or audio/visual coordination, based on business needs.

• Assist with physically moving materials and packages as needed, including tasks that require lifting up to 50 pounds regularly.

• High school diploma or equivalent is required.
• At least 1 year of office services or administrative support experience, ideally in a legal, banking, or large corporate setting.
• Working knowledge of mailroom, reprographics, scanning, reception, or similar back-office procedures.
• Strong customer service and communication skills with the ability to build effective working relationships with clients and colleagues.
• Excellent attention to detail, organizational ability, and time management skills in a deadline-driven environment.
• Ability to handle confidential records responsibly and make sound decisions within established policies and procedures.
• Comfortable working independently and collaboratively, with good judgment on when to resolve issues directly or escalate concerns.
• Ability to operate in a fast-paced setting, troubleshoot basic equipment issues, and maintain a positive, dependable approach to work.