Operations Supervisor

Operations Supervisor

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX.

We're seeking an experienced Operations Supervisor to support daily transportation operations at our Omaha, NE location. Reporting directly to the Location Manager, you'll oversee front-line supervisory teams, ensure operational excellence, and drive performance across all key operational areas. This role is critical to maintaining service quality, team development, and customer satisfaction while supporting the location's strategic goals and growth initiatives.

You're a hands-on leader who thrives in the controlled chaos of daily operations. You know how to balance competing priorities without losing sight of safety, service quality, and team morale. You're a problem-solver who takes ownership and finds solutions rather than excuses. You build trust with your team through consistency, fairness, and genuine investment in their success. You're comfortable working in the field, whether coaching a supervisor through a tough conversation, troubleshooting a route issue, or jumping in to support operations when needed. You communicate clearly up, down, and across the organization, keeping everyone informed and aligned. You understand that operational excellence comes from empowering your team rather than micromanaging them, and you take pride in seeing your people grow and succeed.

Responsibilities include overseeing day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination; monitoring and analyzing operational KPIs using Zūm's IT infrastructure, implementing corrective actions to exceed performance targets; partnering with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated; collaborating with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses; directly supervising and coaching staff, providing guidance, feedback, and professional development; collaborating with HR, Recruiting, and Safety teams to execute hiring plans, maintain adequate staffing levels, and investigate and resolve employee concerns; building a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports; identifying and developing high-potential team members for advancement opportunities; championing a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements; reviewing incident reports, overseeing accident/incident reporting procedures, and maintaining accurate documentation; maintaining strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded; responding promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution.

Basic qualifications include 2+ years of experience maintaining client relationships and managing accounts in an operational setting; 2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries); 2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries.

Preferred qualifications include a Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership; experience in a unionized environment and familiarity with collective bargaining agreements (CBAs); experience in K-12 transportation or working with school district customers; proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.); exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines; demonstrated track record of developing direct reports and building high-performing supervisory teams; strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization.

The targeted base salary range for this role is $75,000 - $90,000 a year. Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.