Operations Technician III - Tempe, AZ, Denver, CO

Operations Technician III - Tempe, AZ, Denver, CO Location: DENVER, CO, US, 80221 TEMPE, AZ, US, 85283 Company: Lumen Technologies Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role Lumen is seeking multiple NOC Technicians to join our National Metro Network Operations Center team. The Metro NOC provides support and trouble resolution on the Lumen National Metro network. The NOC Technician III will be responsible for monitoring the Metro networks for trouble events using multiple network monitoring tools, responding to client trouble reports via email and phone, and creating trouble tickets and dispatch tickets to resolve or elevate trouble tickets. This position will work closely with other Lumen organizations toward the resolution of service impacting network events and will have a direct impact on the resolution of complex trouble situations. The ideal candidate will have a passion for learning new technologies and advancing their technical skillset in alignment with Lumen’s digital transformation and cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, and Growth Mindset. The Main Responsibilities Identify day‑to‑day tasks and operational processes that can be simplified or automated, and actively use approved AI and automation tools to reduce repetitive manual work and improve consistency in network operations. Apply AI-enabled tools within existing workflows (such as monitoring, ticket handling, troubleshooting, and documentation) to assist with faster resolution and accurate execution while following established operational procedures and escalation paths. Report challenges, limitations, or slowdowns encountered when using AI and automation tools by providing clear feedback to engineering, tooling, or process owners to help improve usability, effectiveness, and adoption. Conduct complex network monitoring of internal network circuits and network performance. Troubleshoot high level physical layer issues on circuits. Create trouble ticket which summarizes reported trouble, managing and correlating multiple trouble reports and documenting all activities per defined procedures. Answer inbound calls and/or redirect calls to proper Lumen organization if required, demonstrating excellent customer service skills. Initiate internal escalations and provide follow‑up. Act as mentor to peers and lead training efforts for less experienced teammates. Demonstrate proficiency with trouble ticketing applications as well as network monitoring tools and other internal platforms. Maintain knowledge of troubleshooting circuit degradation issues, including utilization, bandwidth and latency problems. What We Look For in a Candidate 5+ years of technical customer call center experience. Associate degree in Engineering, Electronics, Networking or related technical or vocational education or equivalent work experience. Experience with Cisco IOS and IOS‑XR. Experience with Alcatel, Juniper, and/or Overture routers and switches to include command line interface. Strong understanding of the OSI Networking model, especially physical, data link, and network layers. Experience working on complex IP issues. Understanding of Linux/Unix as a user with troubleshooting and testing experience. Ability to work independently with minimal supervision and manage multiple tasks at once, including ticket administration, communications, and follow‑up activities. Preferred: Cisco, Alcatel, Juniper or comparable certifications. Preferred: A high‑level knowledge of IP networking and routing protocols: BGP, MPLS, IS‑IS, OSPF. Layer2/3. Preferred: Existing government security clearance. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges

• 64,668 - $86,190 in AZ
• 67,875 - $90,500 in CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. Nearest Major Market: Denver Job Segment: Cisco, Operations Manager, Call Center, Unix, Linux, Technology, Operations, Customer Service #J-18808-Ljbffr Lumen Technologies