Experienced Service Advisor

Jim Coleman Infiniti/Nissan is hiring a Service Lane Manager/Service Advisor!

Jim Coleman Automotive is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. Jim Coleman Automotive is a company that offers great team environment, great benefits and ongoing training and support for its employees. If you have the motivation to join a luxury sales environment and hit our high standards - we'd like to meet with you! We provide opportunity for growth and advancement.

We are looking for an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. You will be responsible for a variety of duties that pertain to creating a cultivating environment for our team and a beyond fantastic experience for the client. We are looking for an ambitious person that is interested in developing lasting relationships with customers and cultivating a strong team environment. You will have the opportunity to work at a state-of-the-art facility with a great work environment in Bethesda, Maryland.

This position will be a combination of Service Advisor and Service Lane Manager. It will be a combination of salary and commission.

Responsibilities as Service Advisor

• Provide timely updates
• Assist customer with needs/requests
• Greeting customers at the service lane
• Consulting with technicians regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

Responsibilities as Service Lane Manager

• Assist with customer related escalations/concerns from service advisors
• Help train/mentor advisors
• Partner with Service Director to monitor open RO's, service KPI's and CSI
• Act as on duty manager when necessary to resolve any customer/employee related issues
• Monitor scheduling for service staff in coordination with Service Director

Requirements

• Proven experience as service advisor to maximize profit
• Tech savvy with working knowledge of computer systems and databases
• Able to balance a customer-oriented and a results-driven approach
• Patient and comfortable dealing with customers
• Professionalism and outgoing personality
• Excellent communication and interpersonal skills
• Outstanding organizational and multi-tasking abilities
• Willing to learn and take direction
• Working every Saturday with day off during the week (5 day work week).

Benefits:

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays
• Disability
• Life Insurance

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA):
• Equal Employment Opportunity (EEO):
• Employee Polygraph Protection Act (EPPA):